Vice President, Client Success

Virta Health

. Lead the Employer and Health Plan customer segments, including Implementation .

Posted 10/27/2026full-timeRemote • United StatesLead💰 $275,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Commercial Leadership within the healthcare sector, focusing on revenue growth, client success, and team management. Proven ability to implement strategies that enhance customer relationships and drive organizational efficiency while adhering to HIPAA regulations.

Highest-signal resume keywords

Commercial LeadershipClient Success ManagementRevenue Growth StrategiesHealthcare Ecosystem KnowledgeTeam Mentoring and Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue GrowthAccount RetentionClient Success StrategiesAI Systems ArchitectureKPI DevelopmentProgram ManagementCustomer Relationship ManagementOperational ScalingOnboarding ProcessesBilling Management

Soft Skills

Leadership AbilityInterpersonal SkillsProblem SolvingCommunication SkillsProject Leadership

Industry Keywords

HealthcareHIPAA ComplianceEmployer SegmentsHealth Plan ClientsPatient MarketingCustomer ExperienceOrganizational EfficiencyCross-Functional CollaborationGrowth StrategyClient Engagement

About the role

Key responsibilities & impact

Lead the Employer and Health Plan customer segments, including Implementation
Grow and evaluate systems, processes, and people to support customer growth
Grow and manage revenue from the existing book of business
Provide high-level service and communicate treatment impact and cost savings to customers
Develop and deepen relationships with executives at major employer and health plan clients
Partner with customers on program goals, KPIs, and Virta ROI
Manage and mentor Client Success and Implementation managers
Drive team efficiency and organizational scaling
Accelerate account expansions and renewals; identify renewal risks and implement remediation plans
Grow client size through product adoption and improved member participation
Partner with Patient Marketing to drive access and best-practice adoption
Advocate for customers across Operations and Product teams
Refine customer and patient experiences, including launches, onboarding, enrollment, and billing
Define, grow, and manage the Client Success team, processes, and infrastructure
In the first 90 days, learn the product and value proposition, understand the customer base, develop a growth strategy, build internal relationships, and connect with key customers

Requirements

What you’ll need

15+ years of experience in Commercial Leadership, specifically within healthcare and focused on both large employers and health plans
Track record of implementing strategies to drive revenue growth through expansion and account retention
In-depth knowledge of the healthcare ecosystem and industry trends
Experience scaling a Client Success organization and managing/mentoring growing teams
Experience managing and growing other people leaders
Ability to proactively problem solve and drive new initiatives
Strong management presence and leadership ability, with communication, project leadership and interpersonal skills
Ability/flexibility to work cross-functionally within an ever-evolving, fast-paced company
Proven track record of architecting durable AI systems that solve cross-functional challenges and deliver measurable improvements to business efficiency
Ability to follow Virta’s security and privacy procedures for HIPAA-governed patient information
Legal authorization to work in the United States
Must not require employment visa sponsorship to work in the United States

Benefits

Comp & perks

Equity
Bonus
Remote-first work arrangement
Security and privacy training
Benefits information provided on Virta’s Careers page