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Client Implementation Manager
Virtual Peaker. Support end-to-end implementation of program launches and expansions for Virtual Peaker clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in software implementation and SaaS onboarding, with a strong focus on program development and management within the clean energy sector. Proven ability to lead teams, manage projects, and improve processes while maintaining a customer-centric approach.
Highest-signal resume keywords
Software ImplementationSaaS OnboardingTechnical Project ManagementProgram DevelopmentProcess Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementImplementation KPIsProcess ImprovementCross-Functional CoordinationProgram Launch
Soft Skills
Strong Organizational SkillsCustomer-Centric ApproachEmotional IntelligenceProactive MindsetAbility to Thrive in Ambiguity
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
B2B SaaSClean EnergyGrid ModernizationUtilitiesDistributed Energy Resources
About the role
Key responsibilities & impact- Support end-to-end implementation of program launches and expansions for Virtual Peaker clients
- Serve as a point of escalation during implementation and build trusted relationships
- Manage and mentor a team of implementation staff, setting expectations and providing feedback
- Improve implementation processes and documentation
- Own implementation KPIs
- Lead implementation of new program and product launches with Virtual Peaker clients
- Deliver programs and products accurately, on time, and with seamless handoffs
- Perform other relevant and appropriately scoped duties as assigned that contribute to Virtual Peaker’s success
Requirements
What you’ll need- Bachelor’s degree from an accredited institution required
- 5+ years of professional experience in software implementation, SaaS onboarding, or technical project management
- Experience in program development and management, ideally within a B2B SaaS or technology environment
- Understanding of utilities, clean energy and grid modernization issues, including DERs
- Strong organizational skills, including project management, process design, and cross-functional coordination
- Ability to travel as needed
- Focused, proactive, and customer-centric approach
- Strong EQ and comfort with ambiguity
- Ability to thrive in a fast-paced environment
Benefits
Comp & perks- Remote-work stipend
- Equity
- Full benefits medical, dental, vision
- 401k
- Generous vacation time
- Sick leave
- Holidays
- Stock options
- Remote-first stipend
- Health, dental, and vision insurance