Support Specialist – Nonprofit Fundraising Campaigns

Virtual Vantage Inc

. Welcome and assist inbound donors .

Posted 9/19/2026contractRemote • Pennsylvania • United StatesJunior💰 $13 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a professional phone presence, accurate data entry, and adherence to compliance and quality requirements. Capable of navigating multiple applications while maintaining confidentiality and professionalism in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry AbilitiesVerbal Communication SkillsCompliance AdherenceRemote Work Capability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accurate TypingData EntryScript FollowingDonation ProcessingPledge Management

Soft Skills

Strong Listening SkillsProfessional Phone PresenceAbility to Work Independently

Tools & Technologies

Windows 11Noise-Canceling USB HeadsetWired High-Speed InternetDirect Ethernet Connection

Certifications & Qualifications

Certification Required Before Servicing

Industry Keywords

Nonprofit FundraisingInbound Donor CallsConfidential Information ProtectionQuality Requirements

About the role

Key responsibilities & impact

Welcome and assist inbound donors
Follow campaign-approved scripts
Enter donation and pledge details accurately
Confirm important donor information
Answer appropriate process-related questions
Navigate multiple applications during calls
Protect confidential information
Follow compliance and quality requirements
Maintain dependable attendance during accepted servicing intervals
Process donations and pledges for established nonprofit fundraising campaigns
Answer strictly inbound donor calls without cold calling, outbound dialing, prospecting, solicitation, or product selling

Requirements

What you’ll need

A high school diploma or GED
Six or more months of remote customer-service experience or at least one year of onsite experience
A professional and welcoming phone presence
Strong listening and verbal communication skills
Accurate typing and data-entry abilities
Comfort following scripts and structured processes
Ability to work without direct supervision
Dedicated, quiet home workspace
Windows 11 computer
Minimum 8GB RAM; 16GB recommended
Noise-canceling USB headset
Wired high-speed internet
Direct Ethernet connection
Quiet and distraction-free workspace
Certification required before servicing
Must honor selected servicing intervals
Continued access depends on attendance, professionalism, quality, and performance

Benefits

Comp & perks

Most campaigns offer approximately $13–$15 per hour
Some campaigns provide servicing availability across a 24-hour operating schedule
Contractors choose from available servicing intervals
Remote work from home
Independent-contractor flexibility
Opportunity to support nonprofit fundraising campaigns