Strategic Account Manager, Public Sector

Virtualitics

. Own the commercial and executive relationship, account strategy, expansion opportunities, and financial aspects of renewals and expansions for strategic accounts .

Posted 10/5/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic accounts with a focus on customer retention, contract renewals, and expansion opportunities. Proven ability to navigate complex Federal contracts and maintain strong relationships with senior government leaders and C-level executives.

Highest-signal resume keywords

Strategic Account ManagementCustomer RetentionFederal Sales ExperienceComplex Federal Contracts ManagementInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account StrategyPost-Sale Lifecycle ManagementValue RealizationRisk MitigationContract RenewalsCustomer Health MonitoringExpansion Opportunities IdentificationPerformance Metrics ReviewAI/ML FamiliarityData Analytics

Soft Skills

Exceptional Interpersonal SkillsStrategic MindsetProblem-Solving SkillsTrusted Advisor Capability

Tools & Technologies

Customer Success PlatformsCRM Platforms

Certifications & Qualifications

Secret ClearanceEligibility for TS Clearance

Industry Keywords

Federal AccountsDoD ContractsGovernment ProcurementIntelligence CommunityOperational Readiness Solutions

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Own the commercial and executive relationship, account strategy, expansion opportunities, and financial aspects of renewals and expansions for strategic accounts
Own the entire post-sale lifecycle of strategic accounts
Ensure customer retention, mitigate churn risk, and secure on-time contract renewals
Develop and execute account plans focused on customer health, value realization, and growth opportunities
Build and maintain multi-level relationships with end users, executive sponsors, contracting officers, senior government leaders, and C-level executives
Ensure customers achieve desired outcomes and realize the full value of the Virtualitics platform
Conduct executive business reviews, demonstrate value, review performance metrics, and align on future goals
Monitor account health and proactively address issues and customer churn risks
Serve as the primary internal voice of the customer
Liaise with Sales, Product, Engineering, and Delivery teams to support a seamless customer experience and inform the product roadmap
Identify and qualify expansion and upsell opportunities with Sales Account Executives
Manage and grow large, complex Federal accounts

Requirements

What you’ll need

Secret clearance required, up to TS; or eligibility to obtain and hold clearance
8–10+ years of experience in a customer-facing role such as Strategic Account Management or Federal Sales, focused on post-sales and renewals
Proven, demonstrable track record of achieving near-100% retention and renewal rates with large, strategic enterprise or government accounts
Deep experience managing complex Federal/DoD contracts and navigating government procurement and renewal processes
Ability to drive customer conversations around renewal paths, color of money, timelines, and risk mitigation
Exceptional interpersonal and communication skills with senior government leaders and C-level executives
Strategic mindset with strong problem-solving skills and ability to act as a trusted advisor
Familiarity with enterprise software, particularly AI/ML, data analytics, or business intelligence
Direct experience with AI, logistics, sustainment, and operational readiness solutions within the DoD preferred
Established reputation and network within DoD and Intelligence Community program and contracting circles preferred
Experience using Customer Success and CRM platforms preferred
Active security clearance preferred
Bachelor's degree in Business Administration, Management, or a related field preferred

Benefits

Comp & perks

Meaningful equity participation
Fully paid medical, dental, and vision coverage for you and your dependents
Unlimited PTO
Flexible work arrangements
Remote flexibility and hybrid options for team members based in the Los Angeles or Washington, DC areas