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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in designing and architecting AWS WorkSpaces environments, managing AWS infrastructure, and optimizing costs through effective monitoring and automation. Proficient in leading major incidents and facilitating technical discussions with stakeholders.
Highest-signal resume keywords
AWS WorkSpaces EngineeringAWS Infrastructure ManagementMonitoring and Automation with CloudWatchServiceNow ITSM WorkflowsMajor Incident Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AWS WorkSpacesVPCSubnetsDNSRoutingSecurity GroupsDirectory Service/ADWindows TroubleshootingMacOS TroubleshootingImage Lifecycle Engineering
Soft Skills
Strong CommunicationTechnical Leadership
Tools & Technologies
CloudWatchEventBridgeCloudTrailLambdaServiceNow
Certifications & Qualifications
AWS Solutions ArchitectAWS SysOpsAWS Advanced Networking
Industry Keywords
VDIDaaSCost OptimizationGovernanceLifecycle Automation
Tech Stack
Tools & technologiesAWSAzureCitrixDNSITSMMacOSServiceNow
About the role
Key responsibilities & impact- Design and architect AWS WorkSpaces environments
- Engineer and support AWS WorkSpaces Personal, Secure Browser, bundles, images, and directories
- Manage AWS infrastructure including VPCs, subnets, DNS, routing, security groups, endpoints, and Directory Service/AD
- Troubleshoot Windows and macOS endpoints and clients
- Implement monitoring and automation using CloudWatch, EventBridge, CloudTrail, Lambda, and scripting
- Engineer the WorkSpaces image lifecycle, including creation, patching, versioning, and deployment automation
- Optimize WorkSpaces costs through billing-mode management, Cost Optimizer, and usage analysis
- Manage ServiceNow ITSM incident, problem, and change workflows
- Lead major incidents and facilitate RCA/PIR/AAR processes
- Lead technical discussions with AWS and internal stakeholders
Requirements
What you’ll need- Senior-level, hands-on AWS WorkSpaces engineering and architecture experience
- Deep AWS EUC knowledge: WorkSpaces Personal, Secure Browser, bundles, images, directories
- Strong AWS infrastructure knowledge: VPC, subnets, DNS, routing, security groups, endpoints, Directory Service/AD
- Windows and macOS endpoint and client troubleshooting
- Monitoring and automation experience with CloudWatch, EventBridge, CloudTrail, Lambda, and scripting
- Image lifecycle engineering: creation, patching, versioning, and deployment automation
- WorkSpaces cost optimization: billing modes, Cost Optimizer, and usage analysis
- ServiceNow ITSM workflows; incident, problem, and change management
- Major incident leadership and RCA/PIR/AAR facilitation
- Strong communication and ability to lead technical discussions with AWS and internal stakeholders
- Work hours overlapping with the US West Coast until 2pm PST
- Preferred: AWS certifications, such as Solutions Architect, SysOps, or Advanced Networking
- Preferred: Multi-platform VDI/DaaS experience, such as Azure Virtual Desktop or Citrix
- Preferred: Experience scaling WorkSpaces fleets and supporting large migrations involving 1,000+ workspaces
- Preferred: Experience standing up governance and lifecycle automation from scratch
Benefits
Comp & perks- Remote work arrangement