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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing large-scale business transformation projects, with a strong focus on change management, stakeholder engagement, and effective communication. Proven ability to lead cross-functional teams, establish project governance, and ensure alignment with client objectives.
Highest-signal resume keywords
Large-Scale Business Transformation ManagementChange ManagementStakeholder EngagementProject GovernanceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningResource AllocationRisk ManagementKPI MonitoringProgramme ImplementationDigital TransformationContent Authoring PlatformsCRMMarketing AutomationModular Campaign Deployment
Soft Skills
LeadershipInterpersonal SkillsOrganizational SkillsNegotiation SkillsConflict Resolution
Industry Keywords
Transformation PlanProgramme DeliveryCross-Functional TeamsStakeholder CommunicationCompliance Standards
About the role
Key responsibilities & impact- Collaborate with the Account Director to develop and execute a comprehensive transformation plan
- Lead external stakeholder engagement strategies and maintain effective communication channels
- Provide leadership for successful programme implementation
- Create and maintain effective project governance
- Oversee programme delivery with the Delivery Director, ensuring alignment with client objectives and expectations
- Guide the development and implementation of onboarding programmes, training workshops, and end-user support resources with stakeholders and the Learning Solutions team
- Coordinate delivery streams, synchronize outputs, and manage internal and external dependencies
- Manage project planning, resource allocation, risk management, and status reporting
- Escalate issues within the project organization structure
- Establish and monitor KPIs for programme implementation and adoption
- Communicate programme goals, progress, and outcomes to stakeholders and governance structures
- Ensure compliance with standards, frameworks, and programme governance
- Network with cross-functional teams throughout the project lifecycle and follow transformation programme management best practices
- Drive change management, evaluate adoption rates, identify resistance, and deploy targeted interventions
- Collaborate with senior leadership, V7 workstreams, and key stakeholders to secure alignment and buy-in for transformation initiatives
Requirements
What you’ll need- Proven experience in managing large-scale business transformation projects
- Experience managing multiple overlapping or interlinked projects aligned with business requirements
- Strong leadership skills and ability to motivate team members
- Commercial acumen and experience highly preferable
- Ability to work under pressure and to tight deadlines
- Excellent communication and interpersonal skills
- Exceptional organisational skills and attention to detail
- Self-starter with a bias for action and ability to bring structure to ambiguity
- Ability to build trust-based relationships across the organization
- Comfortable working in an ever-changing environment in a rapidly growing company
- Strong change management skills
- Excellent communication, negotiation, and conflict resolution skills
- Previous experience working on large digital/omnichannel transformation programmes
- Experience with or affinity for CRM, marketing automation, CMS, and content authoring platforms
- Experience in modular approaches to deploying campaigns and content
- Ability to lead through Delivery Directors and Managers and ensure adherence to strict timelines, budgets, expectations, and success measures
- Fluency in English, both verbal and oral
Benefits
Comp & perks- Competitive compensation with performance-based salary reviews
- Collaboration, knowledge sharing, and supportive work environment
- Charity and sustainability initiatives
- Opportunities for continuous growth, leading initiatives, shaping products, and expanding expertise