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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SOLIDWORKS PDM and user support, with a strong focus on process improvement and training delivery. Proficient in managing user accounts, ticket tracking through Jira, and analyzing data using SQL queries.
Highest-signal resume keywords
SOLIDWORKS PDMUser SupportJira Ticket ManagementSQL QueriesTraining Delivery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SOLIDWORKS3DEXPERIENCESQLPDM TrainingDocumentation Management
Soft Skills
Interpersonal SkillsCustomer-Service SkillsLearning AbilityAutonomy
Tools & Technologies
JiraConfluence
Industry Keywords
Process ImprovementFunctional Acceptance TestingUser Account ManagementAccess Rights Management
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Support industrial clients with the deployment and integration of PLM solutions
- Provide user support
- Process and track tickets through Jira
- Qualify, analyze, and resolve incidents involving SOLIDWORKS and 3DEXPERIENCE
- Create and manage user accounts
- Manage access rights and permissions
- Apply and update administration procedures
- Deliver PDM training for Viewer and Contributor profiles
- Support users with business processes
- Participate in functional acceptance testing for tool enhancements
- Update documentation and Confluence spaces
- Analyze data and produce KPIs using SQL queries
- Contribute to process improvement
- Support projects from the scoping phase through deployment and on-site team support
Requirements
What you’ll need- Strong command of SOLIDWORKS PDM
- Experience in user support and ticket management
- Comfortable with documentation and business processes
- Strong interpersonal and customer-service skills
- Knowledge of SOLIDWORKS is a plus
- Familiarity with or experience in 3DEXPERIENCE is a plus
- Basic SQL knowledge is a plus
- Experience delivering training is a plus
- Solid junior to intermediate-level profile
- Strong learning ability and autonomy
- Interest in support, training, and continuous improvement
Benefits
Comp & perks- High-value technical projects
- Opportunity to develop skills at the intersection of IT and industry
- Exposure to a variety of industrial environments
- Participation in complex industrial projects in the defense, aerospace, nuclear, and pharmaceutical sectors