Customer Support Agent

Vista

. Handle inbound customer calls as the first point of contact .

Posted 11/11/2026full-timeMontego Bay • JamaicaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle inbound calls, resolve inquiries, and provide accurate product information. Proficient in navigating customer management systems and maintaining performance metrics in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceSales Environment ExperienceSuperior Telephone SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingTyping 40 WPM MinimumMultitaskingPerformance Against KPIsProduct Knowledge

Soft Skills

Good Written Communication SkillsGood Verbal Communication SkillsTeam PlayerAbility To De-Escalate Calls

Tools & Technologies

SalesforceGSOMKnowledge BaseMS Office SuiteGoldstar Website

Industry Keywords

Customer CallsInbound Customer ServiceFast-Paced EnvironmentService Level MaintenanceCompany Policies Compliance

About the role

Key responsibilities & impact

Handle inbound customer calls as the first point of contact
Answer calls promptly and courteously according to the Goldstar Contact Processing Policy
Listen to and understand customer issues, questions, and concerns
Provide accurate information about products, services, account details, and order status
Resolve basic inquiries without unnecessary transfers
Maintain performance against sales revenue, quality, productivity, accuracy, and backlog KPIs
Relay accurate information by phone or email
Update customer orders accurately in GSOM
Navigate the Goldstar website, Salesforce, GSOM, Knowledge Base, and other systems
Liaise with other departments to assist customers
De-escalate problematic calls
Escalate customer issues to the relevant party or department
Educate customers on product knowledge
Manage calls effectively to maintain a favorable service level
Maintain the work area, equipment, and supplies in an orderly condition
Report problems or difficulties to the leadership group
Assist others and perform other duties as required

Requirements

What you’ll need

Minimum of one (1) year of customer service experience
Experience in a call center, customer service, or sales environment is ideal
Superior telephone skills
Good written and verbal communication skills
Ability to multitask in a fast-paced, high-volume environment involving phone calls, email, and order processing
Strong attention to detail
Team player
High school diploma or 4 high school passes, including English Language and a Math-related subject
Familiarization with computer applications such as MS Office suite
Ability to type 40 wpm minimum
High caliber of execution against targets and tasks
Good attendance required
Ability to comply with company policies, safety rules, and regulations

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for individuals with disabilities during application, interview, and employment
Inclusive, respectful environment where contributions are valued and growth is encouraged