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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales capabilities through effective outbound calling and relationship management, while maintaining high levels of customer service and achieving sales targets. Proficient in utilizing Microsoft Office and Excel for data management and reporting.
Highest-signal resume keywords
Outbound Sales ExperienceCustomer Relationship ManagementExcellent Communication SkillsMicrosoft Office ProficiencyGoal-Oriented and Results Driven
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesDatabase ManagementOrder ProcessingSales Revenue TrackingCustomer Issue Resolution
Soft Skills
Interpersonal SkillsNegotiation SkillsAttention to DetailMultitasking AbilityProfessionalism Under Pressure
Industry Keywords
Customer ServiceSales EnvironmentKey Decision MakersTeam CollaborationOngoing Training
About the role
Key responsibilities & impact- Sell a range of National Pen products to existing customers through outbound telephone calling
- Contact customers using a pre-loaded workflow and provide excellent service while establishing long-term customer relationships
- Call existing customers using a preloaded workflow and generate increased sales
- Manage a database of unassigned accounts with associated sales revenue and key performance targets
- Resolve customer issues efficiently, inform customers about new products, and maintain high levels of customer care
- Upload order and customer details accurately into the system
- Achieve weekly individual sales, calls, and revenue targets
- Attend weekly team catch-up meetings and brainstorm new ideas and sales techniques
- Maintain up-to-date knowledge of products and processes through ongoing training, support, and coaching
- Perform other duties or projects as directed by Senior Management
- Report to the Contact Centre Manager
Requirements
What you’ll need- Fluent in English
- Ideally a minimum of 1 year experience in sales environment with an understanding of the importance of building relationships with key decisionmakers
- Passionate about delivering customer service and managing customer expectations
- Excellent communication and negotiation skills
- Able to maintain professionalism under pressure and handle objections in an appropriate manner
- An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
- Strong experience in Microsoft Office, Excel, and other systems
- Highly organized with a strong attention to detail and ability to multitask
- Self-motivated, goal-oriented and results driven
- Enjoy working in a team environment
Benefits
Comp & perks- Transportation Support: Shuttle service for a stress-free commute
- Health Insurance: Comprehensive medical coverage to support your well-being
- Meal Vouchers: Daily meal support to make your workdays easier
- Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team
- Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career