Customer Success Analyst

Visual Systems

. Manage the customer journey, from post-sale through ongoing relationship management and contract renewals.

Posted 11/5/2026full-timeSão José do Rio Preto • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and account management, with a strong ability to translate technical concepts into customer-focused solutions. Proficient in leading meetings, preparing presentations, and analyzing customer metrics to drive satisfaction and account growth.

Highest-signal resume keywords

Customer Relationship ManagementAccount ManagementTechnical Presentation SkillsAnalytical MindsetCross-Selling and Up-Selling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessConsultative SupportContract ManagementRenewal TrackingTechnology Services UnderstandingPresentation CreationAccount Growth Metrics MonitoringRisk IdentificationScope AdjustmentOptimization Opportunities

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsProactivityTeam Collaboration

Tools & Technologies

CRM ToolsCustomer Management ToolsCloud ComputingIT InfrastructureInformation SecurityMonitoring SolutionsBackup SolutionsIT Support Concepts

Industry Keywords

Technology CompaniesManaged ServicesRecurring ServicesCustomer SatisfactionCustomer Retention

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage the customer journey, from post-sale through ongoing relationship management and contract renewals.
Lead regular meetings to assess satisfaction, needs, results, risks, and opportunities for growth.
Develop knowledge of the company’s catalog of services and solutions, including their applications, differentiators, and benefits.
Support the preparation and delivery of corporate and product presentations, translating technical concepts into clear, customer-focused, value-oriented language.
Identify opportunities for account expansion, cross-selling, and up-selling.
Understand customer challenges, identify potential solutions within the portfolio, and coordinate opportunities with technical and commercial teams.
Monitor the use of contracted services, identifying risks, scope adjustment needs, and optimization opportunities.
Partner with technical, commercial, and operational teams to ensure alignment, service quality, and continuous improvement of the customer experience.
Monitor customer satisfaction, retention, renewal, and account growth metrics.
Prepare materials, presentations, and reports for customer account management and solution promotion.

Requirements

What you’ll need

Experience in Customer Success, customer relationship management, consultative support, or account management.
Affinity for technology and the ability to understand technological concepts, terminology, and solutions.
Ability to learn about technology services, understand their applications, and relate them to customer needs.
Strong verbal and written communication skills, with the ability to interact with technical and executive audiences.
Comfortable leading meetings, presentations, and consultative discussions.
Analytical mindset, with the ability to interpret scenarios, identify needs, and recognize opportunities.
Organization, proactivity, and the ability to work effectively in a team.
Ability to create presentations and supporting materials.
Eagerness to continuously learn about technologies, services, and solutions.
Preferred: experience in technology companies, IT infrastructure, or managed services.
Preferred: familiarity with cloud computing, infrastructure, monitoring, backup, information security, and IT support concepts.
Preferred: experience with recurring services, contract management, and renewal tracking.
Preferred: experience identifying account expansion, cross-selling, and up-selling opportunities.
Preferred: knowledge of CRM and customer management tools.
Education level on record: Bachelor’s degree, technology degree, or technical education.

Benefits

Comp & perks

Salary advance
Cost-of-living allowance
Medical insurance
Dental insurance
Life insurance
Meal allowance
Transportation allowance