Bilingual Patient Engagement Representative

Vitae Health Systems

. Conduct scheduled and proactive visits to assigned skilled nursing and long-term care facilities .

Posted 10/31/2026part-timeMiami • Florida • United StatesJunior💰 $15 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting outreach and engagement with residents in skilled nursing and long-term care facilities, while adhering to CMS guidelines and maintaining accurate documentation. Proficient in navigating complex situations and fostering communication with diverse populations.

Highest-signal resume keywords

Bilingual (English, Spanish)Experience in Medicare Advantage SalesKnowledge of CMS Voluntary Alignment GuidelinesStrong Interpersonal and Communication SkillsExperience in Skilled Nursing or Long-Term Care Settings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementField-Based OutreachCustomer EngagementSchedule ManagementCognitive Complexity Navigation

Soft Skills

Exceptional Interpersonal SkillsStrong Self-Management SkillsOrganizational Skills

Tools & Technologies

Tracking Tools

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Skilled NursingLong-Term CareCMS GuidelinesValue-Based CareInstitutional Special Needs Plan (I-SNP)

About the role

Key responsibilities & impact

Conduct scheduled and proactive visits to assigned skilled nursing and long-term care facilities
Meet with residents identified as eligible for voluntary alignment
Hold one-on-one conversations with residents and authorized representatives to explain the voluntary alignment process and support informed decision-making
Navigate cognitively complex situations and engage authorized representatives or POAs when appropriate
Represent Vitae Health Systems professionally across facility interactions
Present voluntary alignment forms and support completion in accordance with CMS guidelines and program protocols
Ensure completed forms are accurate, legible, and properly documented before handoff to the VBC Coordinator
Maintain knowledge of CMS voluntary alignment guidelines
Flag residents who decline, defer, or present cognitive impairment concerns and route cases appropriately
Document daily visit activity, resident contact status, and form outcomes using designated tracking tools
Communicate with the VBC Coordinator regarding status tracking and field issue escalation
Adhere to facility schedules and coverage priorities
Participate in team check-ins and program debriefs
Perform additional duties as assigned by program leadership

Requirements

What you’ll need

High school diploma or equivalent required; associate or bachelor’s degree preferred
Minimum of one (1) year of experience in a field-based, outreach, sales, or direct customer-facing role
Bilingual (English, Spanish)
Exceptional interpersonal and communication skills, including the ability to connect with residents and families across diverse cultural and linguistic backgrounds
Comfortable navigating nursing home, skilled nursing, and long-term care facility environments
Strong self-management skills with the ability to work independently, manage a daily schedule across multiple facilities, and stay organized without close supervision
Valid driver's license and reliable personal vehicle required
Daily local travel across multiple facilities is expected
Prior experience in a skilled nursing, long-term care, or post-acute care setting in any capacity preferred
Experience in Medicare Advantage sales, Institutional Special Needs Plan (I-SNP) enrollment, or CMS-regulated beneficiary outreach preferred
Familiarity with value-based care concepts, ACO programs, or healthcare benefit programs for Medicare beneficiaries preferred

Benefits

Comp & perks

Training & Development
Work From Home
Wellness Resources
Mileage reimbursement provided in accordance with company policy