Client Success Specialist

Vitality Group Inc.

. Support steady state operations and serve as a liaison between Vitality and Strategic Partners .

Posted 9/15/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing relationships with strategic partners and external clients while driving operational efficiency and continuous improvement. Proficient in data analysis and reporting to enhance member engagement and experience.

Highest-signal resume keywords

Salesforce ExperienceOperational Support ToolsData Analysis and ReportingMicrosoft Excel SkillsVendor Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProcess ImprovementOperational DocumentationTicketing ManagementCase Management

Soft Skills

Relationship ManagementCommunicationProblem-SolvingCollaborationCustomer Service

Tools & Technologies

SalesforceMicrosoft Excel

Industry Keywords

Health ProgramsWellness ProgramsMember EngagementStrategic Partnerships

About the role

Key responsibilities & impact

Support steady state operations and serve as a liaison between Vitality and Strategic Partners
Act as the primary point of contact and maintain positive relationships with Strategic Partner counterparts
Collaborate with Vitality Operations, Client Relations, Partner Relations, Production Support and other Vitality departments
Drive continuous improvement, efficiency and resolution of open items
Create and implement process changes to enhance member experience
Provide Strategic Partners with updates, insights, and reporting relevant to steady state programs
Stay informed of upcoming product enhancements and communicate changes back to Customer Care
Manage operational questions and escalations related to Strategic Partners
Communicate operational issues and concerns to appropriate stakeholders
Create tickets for tracking and provide guidance to servicing teams on known issues
Offer white glove servicing to high-touch or VIP members
Track and ensure rapid response and resolution on escalated items
Provide guidance on priority to ensure PGs and other contractual guarantees are met
Maintain and create accurate, up-to-date organizational documentation
Perform other duties as assigned

Requirements

What you’ll need

Experience using Salesforce and key operational support tools for ticketing and case management
Ability to interpret operational and servicing data and translate findings into actionable recommendations
Intermediate-to-Advanced Microsoft Excel skills, including data analysis, pivot tables, reporting, and data validation
Experience working directly with external clients, strategic partners, vendors, or customer groups
Experience working with strategic partners and vendor management
Experience supporting health, wellness, and member engagement programs

Benefits

Comp & perks

Medical, Dental and Vision
401(k) with company match
Company paid Life, AD&D, Short and Long term disability insurance
Generous PTO, Holidays and Summer Fridays
100% paid parental leave
Wellness Resources