Customer Care Specialist

Vitality Group Inc.

. Support inbound telephonic phone calls from members .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $34,320 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on first call resolution and effective communication. Capable of identifying process improvements and managing multiple priorities to enhance the member experience.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsStrong Organization SkillsFirst Call Resolution PerformanceHealth Or Wellness Background

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer FocusedResponsiveAbility To Manage Multiple Priorities

Certifications & Qualifications

High School DiplomaBachelor's Degree

Industry Keywords

Vitality ProgramProcess ImprovementCustomer InquiriesEscalated InquiriesWebsite Navigation

About the role

Key responsibilities & impact

Support inbound telephonic phone calls from members
Provide over the phone support
Specialize in first call resolution performance
Effectively manage and respond to customer inquiries
Submit requests to proper departments to prevent recurring issues
Ensure rapid response and resolution of escalated inquiries
Maintain and develop knowledge of the Vitality program
Identify areas for improvement to better members’ experience
Identify process problems or gaps and help devise creative solutions
Track, analyze and report on process improvements
Communicate verbally and/or in writing with internal and external audiences
Communicate operational issues or concerns and load tickets for system-related issues
Educate customers on the program and website navigation
Capture submitted events
Perform other duties as assigned

Requirements

What you’ll need

Effective communication skills
Strong organization skills
Ability to manage multiple priorities
Customer focused and responsive
High School Diploma
1-2 years of customer service experience (Preferred)
Health or wellness background (Preferred)
Bachelors degree (Preferred)

Benefits

Comp & perks

Medical, Dental & Vision plans
401(k) with company match
Company paid Life Insurance (Basic, Voluntary & AD&D)
Company paid Short Term & Long Term Disability
Paid Time Off (Vacation, Sick & Public Holidays)
100% Paid Family Leave (Maternity/Paternity)
Wellness Resources