Customer Care Specialist

Vitality Group Inc.

. Support inbound telephonic phone calls from members .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $34,320 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on first call resolution and effective communication. Capable of analyzing processes and implementing improvements to enhance member experience.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsStrong Organization SkillsProblem SolvingHealth Or Wellness Background

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer FocusedResponsiveAbility To Manage Multiple Priorities

Industry Keywords

Vitality ProgramFirst Call ResolutionProcess ImprovementInquiries ManagementWebsite Navigation

About the role

Key responsibilities & impact

Support inbound telephonic phone calls from members
Provide over the phone support
Specialize in first call resolution performance
Effectively manage and respond to inquiries as they are sent to you by customers
Submit requests to the proper departments to prevent recurring issues
Ensure rapid response and resolution of escalated inquiries
Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better members’ experience
Identify problems or gaps within current processes and help devise creative solutions
Track, analyze and report on improvements to current processes
Communicate verbally and/or in writing to internal and external audiences
Communicate within operations any issues or concerns that arise, including loading tickets for system-related issues
Educate customers on the program and website navigation
Capture submitted events
Perform other duties as assigned

Requirements

What you’ll need

Effective communication skills
Strong organization skills
Ability to manage multiple priorities
Customer focused and responsive
High School Diploma
1-2 years of customer service experience (Preferred)
Health or wellness background (Preferred)
Bachelors degree (Preferred)

Benefits

Comp & perks

Medical, Dental & Vision plans
401(k) with company match
Company paid Life Insurance (Basic, Voluntary & AD&D)
Company paid Short Term & Long Term Disability
Paid Time Off (Vacation, Sick & Public Holidays)
100% Paid Family Leave (Maternity/Paternity)
Wellness Resources