VP, Customer Success – Delivery

Vitalize Unlimited

. Lead the Customer Success, Deployments, and Support teams and own outcomes for the entire post-sales organization .

Posted 10/6/2026full-timeSan Francisco • California • United StatesLead💰 $250,000 - $280,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading post-sales organizations, driving customer adoption, and ensuring measurable ROI through strategic relationships and operational excellence. Proven ability to scale teams, develop leaders, and enhance customer lifecycle management in high-growth environments.

Highest-signal resume keywords

Customer Success LeadershipRetention And NRR OwnershipEnterprise Deployment ManagementHealth System ExperienceStrategic Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Post-Sales Organization ScalingWorkflow Change ManagementIntegration ManagementTraining DevelopmentOperational Impact Measurement

Soft Skills

Executive CommunicationPrioritizationProblem SolvingTeam Development

Industry Keywords

Health SystemNursingWorkforce ManagementHospital OperationsCustomer Lifecycle Management

About the role

Key responsibilities & impact

Lead the Customer Success, Deployments, and Support teams and own outcomes for the entire post-sales organization
Get customers live quickly, drive adoption and measurable ROI, deliver retention, and grow existing partnerships
Set the vision and strategy for Customer Success, Deployments, and Support
Develop leaders, hire exceptional talent, and evolve organizational structure as the company scales
Establish ownership and accountability across the customer lifecycle from signature through deployment, adoption, renewal, and expansion
Set strategy for faster, more scalable delivery and improve time-to-value and capacity
Establish standards for measuring and communicating adoption, operational impact, and financial ROI
Own strategic relationships with health system executives including CNOs, COOs, CIOs, and CFOs
Make portfolio, resource, capacity, and investment decisions
Represent the customer voice in company strategy and partner with Product, Engineering, and Growth
Design the organization and strategy to support substantially more customers and ARR through product, automation, process, and customer ownership

Requirements

What you’ll need

Experience scaling a post-sales organization in a high-growth environment, including hiring, ramping, and building leadership layers
Experience owning retention and NRR
Experience developing managers and leaders and evolving organizational structure and talent
Experience leading complex enterprise deployments involving workflow change, integrations, training, executive alignment, and adoption
Ability to operate with executives and manage implementation escalations
Ability to prioritize across competing customers and scarce resources, articulate rationale, and own outcomes
Ability to partner effectively with Product and translate customer patterns into product signal
Comfort building organizations and processes without a playbook
Health system experience, particularly in nursing, workforce management, or hospital operations, is a strong advantage
Ability and willingness to travel 40–50% of the time onsite with customers
Must be able to work from the San Francisco office in alignment with the hybrid work model or relocate to the San Francisco Bay Area
US work authorization status required; visa sponsorship requirement must be disclosed

Benefits

Comp & perks

Offers Equity
Medical, dental, and vision insurance
401(k) with company match
Flexible PTO
Unlimited travel budget to visit customer sites
Bi-annual company off-sites
Free meals in-office
$5,000 relocation bonus
Desk setup reimbursement
Commuter benefits
Monthly gym/wellness stipend
An awesome office in Jackson Square, steps from the water