Junior Benefits Customer Service Analyst

Vitta Corporation

. Provide customer service and support to clients in the benefits area.

Posted 11/4/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support within the benefits sector, with a strong understanding of corporate benefits processes and compliance with Brazil’s General Data Protection Law (LGPD). Proficient in managing client interactions and resolving inquiries effectively while maintaining confidentiality.

Highest-signal resume keywords

Customer Service ExperienceKnowledge Of Corporate Benefits ProcessesProficiency In Microsoft OfficeBasic Understanding Of Health, Dental, And Life Insurance PlansFamiliarity With Brazil’s General Data Protection Law (LGPD)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceCase ManagementBenefits UtilizationOperational ProceduresRequest TrackingReimbursement ProcessesAuthorization ProcessesData ManagementExcel ProficiencyBenefits Consulting

Soft Skills

CommunicationProblem-SolvingCollaborationAttention To DetailConfidentiality

Tools & Technologies

Management SystemsSpreadsheets

Industry Keywords

Benefits AreaInsurance CarriersProvider NetworksClient Relationship ManagementBrazil’s General Data Protection Law (LGPD)

About the role

Key responsibilities & impact

Provide customer service and support to clients in the benefits area.
Assist clients by phone, email, and other official channels.
Log, track, and resolve incoming requests.
Answer questions about coverage, provider networks, and benefits utilization.
Advise HR representatives and employees on operational procedures.
Open and track cases with insurance carriers and benefits providers.
Support reimbursement and authorization processes.
Track operational issues and coordinate resolution between clients and providers.
Track requests through management systems or spreadsheets.
Monitor customer service SLAs.
Ensure that request records and histories are kept up to date.
Participate in training on products and processes.
Support the client relationship and benefits consulting teams.
Contribute to improvements in internal customer service processes.
Maintain the confidentiality of client and beneficiary information in compliance with Brazil’s General Data Protection Law (LGPD).

Requirements

What you’ll need

Currently pursuing or completed a bachelor’s degree in Business Administration, Sales Management, Human Resources, Insurance, or a related field.
Proficiency in Microsoft Office, especially Excel.
Customer service experience.
Knowledge of corporate benefits processes.
Basic understanding of health, dental, and life insurance plans.
Basic knowledge of applicable legislation and Brazil’s General Data Protection Law (LGPD).

Benefits

Comp & perks

CLT employment arrangement
40 hours per week
5x2 schedule, Monday to Friday
Hybrid work model with two days per week in person