Account Manager, Enterprise Partners

Viv Technologies

. Serve as the primary day-to-day contact and own the executive relationship for each enterprise client .

Posted 10/14/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$95,000 - CA$120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise accounts and building strong client relationships, with a focus on proactive communication, issue resolution, and strategic account planning. Proven ability to lead executive meetings and business reviews while maintaining detailed records and tracking commitments.

Highest-signal resume keywords

Enterprise Account ManagementCustomer Success SkillsExecutive Meeting LeadershipProactive CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailIssue OwnershipReliable Follow-ThroughSound Judgment

Industry Keywords

Stakeholder ManagementAccount PlansQuarterly Business ReviewsClient PrioritiesService Issues

About the role

Key responsibilities & impact

Serve as the primary day-to-day contact and own the executive relationship for each enterprise client
Build trusted relationships with stakeholders across client organizations
Keep stakeholders informed about updates, progress, issues, and next steps
Own account plans covering client priorities, stakeholders, success measures, and key initiatives
Incorporate the solution roadmap from Solutions Engineering into account plans
Lead recurring account meetings and quarterly business reviews
Prepare agendas, document decisions, and track commitments to completion
Monitor account health and surface risks, service concerns, and opportunities early
Ensure every client request is acknowledged, routed to the right team, and resolved
Coordinate general service issues with support and other internal teams
Maintain accurate records of account activity, communications, and commitments

Requirements

What you’ll need

5+ years managing enterprise accounts or customer relationships
Proven success supporting complex, large-scale client organizations with multiple stakeholders
Strong customer success skills, including proactive communication, issue ownership, and reliable follow-through
Experience leading executive meetings and business reviews, and producing clear summaries and action plans
Excellent written and verbal communication
Strong organization and attention to detail
Sound judgment when managing expectations, competing priorities, and escalations
Comfort working across departments without direct authority
Must reside in or be within easy reach of the Greater Toronto Area (GTA)
Must be able to work in the office periodically

Benefits

Comp & perks

Diversity, equity, and inclusion-focused work environment
Disability accommodations available during the application process