Director of Professional Services

Vivid Solutions Inc.

. Lead delivery on assigned client portfolios and projects, owning plans, budgets, scope, risks and status reporting .

Posted 10/2/2026full-timeVictoria • CanadaLead💰 CA$125,000 - CA$155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in client-facing senior management roles, with a strong focus on delivery operations, project management, and client relationship building. Proven ability to lead and coach teams, manage complex portfolios, and improve delivery standards within the IT sector.

Highest-signal resume keywords

Client-Facing Senior Management ExperienceProject Management ExperienceAgile Delivery PracticesPortfolio Governance ImprovementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delivery OperationsContract ManagementBudget ManagementRisk ManagementCustom Software DevelopmentPortfolio ManagementProposal DevelopmentManagement ReportingCoaching Project ManagersBillable Delivery Leadership

Soft Skills

LeadershipJudgementRelationship BuildingProblem SolvingTeam Development

Certifications & Qualifications

Post-Secondary Education in IT or Business

Industry Keywords

BC Public SectorBC Government ProcurementIM/IT CommunityDelivery StandardsFinancial Performance Visibility

About the role

Key responsibilities & impact

Lead delivery on assigned client portfolios and projects, owning plans, budgets, scope, risks and status reporting
Serve as the client's primary contact for delivery matters
Oversee delivery health across all client portfolios and resolve issues
Assign and balance delivery leadership across portfolios
Establish portfolio reviews and reporting for delivery and financial performance visibility
Lead, coach and develop portfolio and project leaders
Recruit for delivery roles and build a pipeline of future delivery leaders
Build trusted client relationships supporting satisfaction, repeat business and renewals
Lead delivery input on proposals and procurement responses
Identify growth opportunities within existing client work
Continuously improve delivery models, standards and tools with architecture, design and technology teams
Participate as a billable, client-facing member of the Management Team

Requirements

What you’ll need

7+ years of client-facing senior management experience in professional services, including delivery operations and contract management
5+ years of project or portfolio management experience on medium to large IT projects, including program-level budgets, risks and issues
Proven experience leading and coaching project managers or delivery leads
Experience overseeing multiple concurrent projects or portfolios with annual budgets in the range of $1 million to $5 million, or comparable complexity
Experience in a billable delivery leadership role, balancing personal utilization with management responsibilities
Experience across the full lifecycle of custom software development, delivery and support, including Agile delivery practices
Experience establishing or improving portfolio governance, delivery standards or management reporting
Strong communication skills, sound judgement and ability to lead executive-level business and technology discussions
Post-secondary education in IT, business or a related field, or equivalent experience
Experience delivering for BC public sector clients, including familiarity with BC government procurement
Established network within the BC public and private sector IM/IT community
Experience contributing to proposals and competitive procurement responses

Benefits

Comp & perks

Competitive wages and a profit share program
Comprehensive extended health and dental coverage
RRSP matching
Personal health and wellness benefit
Professional development support
A 40-hour work week that respects your time outside of work
A stable, collaborative and respectful team culture
Regular social events
Office in Victoria, one of Canada's most liveable cities
Equal-opportunity, inclusive and diverse work environment