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Administrative Assistant – Implementation
Vivo (Telefônica Brasil). Assign activities to field technicians through control and monitoring systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative capabilities with a focus on customer service performance monitoring, team coordination, and effective communication. Proficient in Microsoft Office tools to manage reports and support operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceAdministrative ManagementMicrosoft Office ProficiencyStrong Communication SkillsTeam Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative ExperienceManagement ReportingTimekeeping ManagementScheduling ActivitiesCustomer Service Performance Monitoring
Soft Skills
Strong CommunicationProblem-Solving
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookMicrosoft Teams
Industry Keywords
Customer ExperienceField Technician CoordinationService Deadlines MonitoringQuality EvaluationHR Routines Management
About the role
Key responsibilities & impact- Assign activities to field technicians through control and monitoring systems
- Prepare management reports on customer service performance indicators
- Assist the supervisor in monitoring service deadlines
- Perform administrative activities, including scheduling activities with customers
- Monitor quality and deadlines, and evaluate contracted companies
- Monitor team HR routines, including timekeeping, schedules, and time banks
- Support the manager with timekeeping approvals
- Support the manager in monitoring the team’s course completion
- Monitor and support coordination with Vivo’s Fleet team
- Support access control for Vivo teams entering group buildings
- Support the manager in monitoring teams and their respective demands
- Seek solutions to improve customer service and the customer experience with Vivo products
Requirements
What you’ll need- High school diploma
- Basic or intermediate Microsoft Office skills
- Basic Excel skills required
- Strong communication skills
- Experience with telephone customer service
- Knowledge of Microsoft Teams
- Formal written communication via email
- Administrative experience managing management reports and monitoring personnel
- Knowledge of PowerPoint, Word, Excel, and Outlook
- Completed or ongoing higher education is a plus
Benefits
Comp & perks- Benefits platform including Gym Membership, Meal Voucher, Food Voucher, Pharmacy Assistance, Medical Insurance, Dental Insurance, and Life Insurance
- Company-issued mobile phone
- Unlimited voice and data plan
- Special discounts on landline, broadband, TV, and app services
- Annual bonus or profit-sharing program
- Private pension plan
- Subsidy for school, daycare, or nanny expenses
- Remote work up to three days per week
- Flexible working hours
- Birthday day off
- Corporate volunteer program
- Educational Development Program with partnerships with educational institutions, certifications, and online courses
- Internal recruitment program in Brazil or abroad
- Physical, emotional, and social health initiatives, including consultations with a nutritionist and psychologists, social services, and telemedicine
- Position open to people with disabilities and/or rehabilitated workers