Functional Consultant

Vivo (Telefônica Brasil)

. Serve as the functional reference for strategic digital transformation initiatives .

Posted 10/7/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in functional analysis, requirements elicitation, and digital transformation initiatives, with a strong focus on customer experience and journey design. Proficient in Agile methodologies and capable of facilitating workshops and stakeholder engagement to drive solution development.

Highest-signal resume keywords

Functional AnalysisRequirements ElicitationAgile MethodologiesCustomer Experience (CX)Digital Transformation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ModelingUser StoriesAcceptance CriteriaFunctional DocumentationAPI AnalysisIntegration TestingData GovernanceBusiness RulesEnd-to-End (E2E) Functional FlowsSystem Behavior Analysis

Soft Skills

Stakeholder CommunicationFacilitationCollaborationProblem SolvingContinuous Improvement

Tools & Technologies

JiraConfluenceMiroFigmaSalesforce CRMAdobeSAS RTDOmnichannel PlatformsTM Forum Open APIsRecommendation Engines

Certifications & Qualifications

CBAPCCBAPMI-PBA

Industry Keywords

TelecommunicationsDigital ProductsCustomer Journey DesignTelecom OSS/BSSOpen Digital Architecture (ODA)

About the role

Key responsibilities & impact

Serve as the functional reference for strategic digital transformation initiatives
Translate business challenges into high-complexity functional requirements
Lead requirements elicitation, analysis, and prioritization processes
Facilitate discovery workshops, scope definition, and solution design
Map and redesign customer journeys and corporate processes
Develop functional requirements, business rules, acceptance criteria, epics, and user stories
Ensure alignment among business strategy, customer experience, and technology solutions
Support the development of business cases and feasibility analyses
Work with Tech Leads, Architects, and Product Owners to define solutions
Identify systemic impacts, dependencies, and risks
Support user acceptance testing and functional validation of deliverables
Ensure requirements traceability throughout the project lifecycle
Lead functional refinement sessions with squads
Promote best practices in functional specification and requirements management
Drive the continuous improvement of digital journeys and customer experience
Analyze API contracts, technical specifications, and system integrations
Participate in solution definition with Solution Architecture and Development teams
Assess the functional impacts of changes to systems, services, events, and integrations
Develop end-to-end (E2E) functional flows
Model services, payloads, and business rules for integrations
Support technical and functional feasibility analyses
Participate in technical refinement sessions with squads, Architecture, and vendors
Perform functional analysis of REST APIs, messaging, microservices, and event-driven architectures
Support the definition and validation of integration tests and acceptance criteria
Analyze logs, functional evidence, and system behavior to identify root causes
Ensure traceability among requirements, business rules, integrations, and technical deliverables
Participate in defining data governance, service consumption, and enterprise integration practices
Support deployment, post-production validation, and KPI monitoring
Prepare functional and technical-functional documentation

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Engineering, Information Technology, Information Systems, or a related field
Proven experience in functional analysis, requirements elicitation, or business consulting
Experience working on digital transformation and innovation projects
Experience facilitating workshops and discovery sessions with stakeholders
Advanced knowledge of process modeling and business analysis
Experience with Agile methodologies (Scrum, Kanban, SAFe)
Experience writing user stories, acceptance criteria, and functional documentation
Knowledge of Jira, Confluence, Miro, and Figma
Ability to communicate with both technical and executive stakeholders
Experience in complex, multidisciplinary corporate environments
Experience in the telecommunications industry
Knowledge of Customer Experience (CX) and Journey Design
Experience with digital products, applications, and digital channels
Knowledge of CRM, personalization, and Next Best Action
Experience with integrations and APIs
Knowledge of analytics and data-driven practices
Experience with Artificial Intelligence and automation initiatives
CBAP, CCBA, PMI-PBA, or equivalent certifications
Experience with Design Thinking and Product Discovery
Knowledge of omnichannel platforms
Knowledge of TM Forum Open APIs
Experience with Salesforce CRM, Adobe, SAS RTD, or personalization platforms
Experience with recommendation engines, NBO (Next Best Offer), or real-time decisioning
Knowledge of digital channels (App, Web, WhatsApp, IVR, and Customer Service)
Knowledge of Telecom OSS/BSS
Knowledge of Open Digital Architecture (ODA)
Experience designing customer loyalty and relationship-management journeys

Benefits

Comp & perks

Choose the benefits package that best suits you and your dependents, with options including a fitness benefit, meal vouchers, food vouchers, pharmacy assistance, medical and dental insurance, and life insurance
Company-provided mobile phone
Unlimited voice and data plan
Special discounts on landline, broadband, TV, and apps
Annual bonus or profit-sharing program (PPR)
Private pension plan
Subsidy for school, daycare, or nanny expenses
Remote work
Flexible working hours
Birthday day off
Corporate volunteering program
Educational Development Program with partnerships, certifications, and online courses
Internal Recruitment Program in Brazil or abroad
Physical, emotional, and social health initiatives, including nutritionists, psychologists, social services, and telemedicine