Implementation Analyst – Mid-Level

Vivo (Telefônica Brasil)

. Manage the end-to-end implementation process for telecommunications services for wholesale customers .

Posted 10/7/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing end-to-end implementation processes for telecommunications services, focusing on performance indicators, continuous improvement, and operational efficiency. Proficient in building relationships across departments and ensuring high-quality service delivery.

Highest-signal resume keywords

Telecommunications Services ManagementPerformance Indicator AnalysisProcess ManagementData Analysis ToolsContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation Process ManagementPerformance Indicator ReportingService Quality MonitoringInventory ManagementAutomation Implementation

Soft Skills

Analytical MindsetExcellent Communication SkillsStrong Organizational SkillsCollaborative Problem-SolvingRelationship Building

Tools & Technologies

Data Analysis ToolsDashboards

Industry Keywords

Neutral Network ServicesWholesale CustomersOperational EfficiencyCustomer Experience

About the role

Key responsibilities & impact

Manage the end-to-end implementation process for telecommunications services for wholesale customers
Serve as the primary interface between customers, operations, engineering, planning, sales, and other stakeholders
Ensure deliveries are completed within agreed deadlines by monitoring risks, dependencies, and action plans
Hold regular meetings with regional teams and partner departments to track the backlog, orders, and projects in progress
Implement small-scale automations and initiatives to improve productivity, operational efficiency, and quality
Support inventory management, service inventory control, and the validation of information with customers and internal teams
Capture, analyze, and report performance indicators, proposing continuous improvement actions to enhance results and the customer experience
Monitor the post-sales journey, implementation, and service quality, coordinating actions among customers, internal teams, and partners

Requirements

What you’ll need

Analytical mindset and results-oriented approach
Ability to build relationships and influence different departments and customers
Excellent verbal and written communication skills
Strong organizational skills and the ability to manage multiple demands simultaneously
Collaborative and proactive profile, with a focus on problem-solving
Knowledge of process management, performance indicators, and continuous improvement
Knowledge of neutral network services
Experience with data analysis tools, dashboards, and automation will be considered an advantage

Benefits

Comp & perks

Flexible benefits package including Gym, meal vouchers, food vouchers, pharmacy assistance, medical and dental coverage, and life insurance
Corporate mobile phone
Unlimited voice and data plan
Special discounts on fixed-line services, broadband, TV, and apps
Annual bonus or Profit-Sharing Program (PPR)
Private pension plan
Subsidy for school, daycare, or nanny expenses
Remote work up to two days per week
Flexible working hours
Birthday day off
Corporate volunteering program
Educational Development Program offering discounts at educational institutions, as well as on certifications and online courses
Internal Recruitment Program in Brazil and abroad
Physical, emotional, and social well-being initiatives, including nutritionists, psychologists, social services, and telemedicine