Junior Customer Service Analyst

Vivo (Telefônica Brasil)

. Analyze and monitor the Customer Service department’s operational processes .

Posted 10/5/2026full-timeRio de Janeiro • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing operational processes and performance indicators within the telecommunications sector, while ensuring compliance with Occupational Health and Safety standards and implementing environmental management practices.

Highest-signal resume keywords

Bachelor's DegreeExperience In TelecommunicationsAdvanced Knowledge Of ExcelAdvanced Knowledge Of Power BIAdvanced Knowledge Of PowerPoint

ATS Keywords

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Applicant Tracking System Keywords

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Industry Keywords

Customer ServiceOperational ProcessesPerformance IndicatorsProcess ImprovementsService QualityOperational EfficiencyCustomer SatisfactionOccupational Health And Safety Management SystemEnvironmental PolicyEnvironmental Management Practices

About the role

Key responsibilities & impact

Analyze and monitor the Customer Service department’s operational processes
Analyze and monitor performance indicators
Propose process improvements
Support initiatives that ensure service quality, operational efficiency, and customer satisfaction
Comply with requirements for maintaining the Occupational Health and Safety Management System
Participate in Occupational Health and Safety programs
Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure sound environmental management practices

Requirements

What you’ll need

Bachelor’s degree
Experience in telecommunications
Advanced knowledge of Excel, Power BI, and PowerPoint

Benefits

Comp & perks

Choose the benefits that best suit you and your dependents through a digital platform offering several categories, including gym memberships, meal vouchers, food vouchers, pharmacy assistance, medical and dental plans, and life insurance
Company-issued cell phone
Unlimited voice and data plan
Special discounts on fixed-line services, broadband, TV, and apps
Annual bonus or Profit-Sharing Program (PPR)
Private pension plan
Subsidy for school, daycare, or nanny expenses
Remote work up to twice a week
Flexible working hours
Birthday day off
Corporate volunteer program
Educational Development Program offering discounts at educational institutions, as well as on certifications and online courses
Internal Recruitment Program
#VivoBemEstar program, including consultations with nutritionists and psychologists, social services, and telemedicine
Positions open to people with disabilities and/or vocational rehabilitation beneficiaries