Junior Customer Service Analyst

Vivo (Telefônica Brasil)

. Work on a 24/7 rotating shift schedule covering Vivo’s DWDM, broadband, and IP network infrastructure across the SPI region .

Posted 9/16/2026full-timeCampinas • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in maintaining network integrity and availability within a 24/7 operational environment, with a focus on corrective and preventive actions in Telecommunications Networks. Provides effective support and collaboration with field teams to ensure seamless network operations.

Highest-signal resume keywords

Telecommunications NetworksNetwork IntegrityPreventive ActionsTechnical Qualification24/7 Shift Schedule

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

Certificate of Completion

Industry Keywords

DWDMBroadbandIP Network InfrastructureEvent Queue MonitoringRemote CorrectionsField Team SupportElectronics EngineeringElectrical EngineeringInformation Systems

About the role

Key responsibilities & impact

Work on a 24/7 rotating shift schedule covering Vivo’s DWDM, broadband, and IP network infrastructure across the SPI region
Ensure network integrity and availability through corrective and preventive actions
Monitor the event queue, identifying and implementing remote corrections
Provide telephone support to field teams and assist with testing involving other networks

Requirements

What you’ll need

Completed higher education — certificate of completion required; currently enrolled candidates may also be considered (preferred)
Technical qualification in Telecommunications Networks, Electronics/Electrical Engineering, or Information Systems (preferred)

Benefits

Comp & perks

Digital benefits platform including Gym/Wellness Program, meal vouchers, food allowance, pharmacy assistance, medical and dental insurance, and life insurance
Corporate mobile phone
Unlimited voice and data plan
Special discounts on landline, broadband, TV, and apps
Annual bonus or profit-sharing program (PPR)
Private pension plan
Subsidy for school, daycare, or nanny expenses
Remote work up to two days per week
Flexible working hours
Birthday day off
Corporate volunteering program
Educational Development Program offering discounts at educational institutions, as well as on certifications and online courses
Internal Recruitment Program
Physical, emotional, and social health initiatives, including nutritionists, psychologists, social services, and telemedicine
Position open to people with disabilities and/or rehabilitated workers