Junior Customer Services Analyst

Vivo (Telefônica Brasil)

. Handle customer requests by conducting technical assessments and identifying needs for service adjustments or improvements .

Posted 10/6/2026full-timeCuritiba • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, KPI management, and process automation to enhance operational efficiency and support data-driven decision-making. Proficient in developing dashboards and management reports while ensuring compliance with Occupational Health and Safety Management System requirements.

Highest-signal resume keywords

Data AnalysisKPI ManagementProcess AutomationPythonSQL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI ManagementProcess AutomationContinuous Process ImprovementAnalytical Solutions Development

Soft Skills

Analytical MindsetResults-Oriented Approach

Tools & Technologies

Advanced ExcelPower BI

Industry Keywords

Occupational Health and Safety ManagementEnvironmental ManagementSustainability

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Handle customer requests by conducting technical assessments and identifying needs for service adjustments or improvements
Plan and control material requirements for operational activities
Monitor quality, productivity, and performance indicators, ensuring targets are met
Identify operational deviations and propose corrective and continuous improvement actions
Develop management analyses, reports, and dashboards to track business results
Automate routines and processes to improve efficiency and productivity
Generate data-driven insights and recommendations to support decision-making
Optimize administrative and operational processes, ensuring effective, high-quality deliverables
Comply with Occupational Health and Safety Management System requirements
Apply Telefônica’s Environmental Policy in daily activities, contributing to environmental management and sustainability

Requirements

What you’ll need

Currently pursuing a bachelor’s degree in Information Technology, Systems Development, Computer Science, Computer Engineering, or a related field
Experience in data analysis, KPI management, and continuous process improvement
Experience developing analytical solutions to improve operational efficiency and support decision-making
Knowledge of Python, SQL, Advanced Excel, and Power BI
Experience with process automation and optimization of operational routines
Ability to build KPIs, dashboards, and management reports
Analytical mindset, with a focus on identifying improvement opportunities and generating insights
Results-oriented approach, contributing to productivity, reduced operational failures, and improved operational performance

Benefits

Comp & perks

Flexible benefits platform including Gym, meal vouchers, food vouchers, pharmacy assistance, medical and dental insurance, and life insurance
Company-issued mobile phone
Unlimited voice and data plan
Special discounts on Vivo fixed-line, broadband, TV, and app services
Annual bonus or Profit-Sharing Program (PPR)
Private pension plan
Subsidy for school, daycare, or babysitting expenses
Remote work up to twice a week
Flexible working hours
Birthday day off
Corporate volunteering program
Educational Development Program with discounts at educational institutions, as well as on certifications and online courses
Internal Recruitment Program in Brazil or abroad
VivoBemEstar Program, offering consultations with nutritionists and psychologists, social services, and telemedicine
Positions open to people with disabilities and/or rehabilitated workers
Diversity and inclusion culture