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Junior Systems Analyst
Vivo (Telefônica Brasil). Support the analysis of change requests by verifying the quality and consistency of the information .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Change Management and Release Management Governance, with a strong focus on data analysis, process improvement, and effective communication across technical and operational teams.
Highest-signal resume keywords
Change Management GovernanceServiceNowITIL v4 or v5Data Analysis SkillsProcess Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change ManagementRelease ManagementData AnalysisProcess ImprovementConfiguration Item Verification
Soft Skills
Attention to DetailStrong Communication SkillsOrganizational SkillsProactive Problem SolvingCollaboration
Tools & Technologies
ServiceNowExcelPower BIITSM
Industry Keywords
ITILService MappingOperational ControlsMetricsReporting
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Support the analysis of change requests by verifying the quality and consistency of the information
- Validate change plans according to defined criteria and checklists
- Support the identification of risks, impacts, and dependencies associated with changes
- Verify information related to configuration items (CIs), Service Mapping, and other controls applicable to the process
- Monitor the change queue and outstanding items, helping ensure deadlines are met
- Guide requesters regarding necessary adjustments
- Support operational controls, metrics, and reporting
- Contribute to continuous improvement and process automation opportunities
- Collaborate with technical, support, production, and other teams involved in changes
Requirements
What you’ll need- A completed or ongoing degree in IT is preferred but not required
- Experience with Change and/or Release Management Governance
- Practical experience with ServiceNow
- Knowledge of ITIL v4 or v5
- Data analysis skills, process-oriented thinking, and attention to detail
- Basic knowledge of ITIL, ITSM, ServiceNow/Vivo Now, Excel, or Power BI is a plus
- Organized, analytical, and detail-oriented profile
- Strong written and verbal communication skills
- Sense of responsibility and ability to work effectively with processes and deadlines
- Proactive approach to identifying outstanding items and finding solutions
- Ability to interact effectively with different departments and technical profiles
- Interest in learning about Service Management and Change Management
Benefits
Comp & perks- Flexible benefits platform for employees and dependents, including a fitness benefit, meal vouchers, food vouchers, pharmacy assistance, medical and dental coverage, and life insurance
- Company-issued mobile phone
- Unlimited voice and data plan
- Discounts on Vivo fixed-line, broadband, TV, and app services
- Annual bonus or Profit-Sharing Program (PPR)
- Private pension plan
- Subsidy for school, daycare, or nanny expenses
- Remote work up to twice a week
- Flexible working hours
- Birthday day off
- Corporate volunteering program
- Educational Development Program offering discounts at educational institutions, as well as on certifications and online courses
- Internal Recruitment Program in Brazil or abroad
- #VivoWellness Program offering consultations with nutritionists and psychologists, social services, and telemedicine