Senior Billing Systems Analyst – Applied AI, Automation, Data & Cloud

Vivo (Telefônica Brasil)

. Analyze and develop improvements to billing and tax processes using Python and other programming languages .

Posted 10/21/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Python programming, process automation, and AI solutions to enhance billing and operational processes. Proficient in developing and maintaining cloud-based workflows and analytical dashboards while ensuring system reliability and performance.

Highest-signal resume keywords

Python ProgrammingProcess AutomationCloud Platforms (Azure, OCI)Generative AI KnowledgeControl-M Experience

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Hard Skills

SQLPL/SQLShell ScriptingData ManipulationREST APIsMicroservices ArchitectureSoftware Engineering Best PracticesAI-Based Applications DevelopmentIncident ManagementRoot Cause Analysis

Soft Skills

Crisis ManagementCollaborationProblem SolvingCommunication

Tools & Technologies

Control-MDatabricksPower BILinuxWindows Servers

Certifications & Qualifications

Cloud CertificationsArtificial Intelligence Certifications

Industry Keywords

Billing SystemsTax ProcessesOperational KPIsIntelligent AutomationEnterprise Applications

Tech Stack

Tools & technologies

AzureCloudLinuxOraclePythonSQL

About the role

Key responsibilities & impact

Analyze and develop improvements to billing and tax processes using Python and other programming languages
Develop proactive handling solutions for billing failure scenarios
Maintain and create automations using Control-M
Maintain and create workflows in a cloud environment using Databricks
Create and maintain analytical Power BI dashboards for financial and operational data
Provide support for on-premises and cloud systems
Handle incidents and functional requests related to postpaid and prepaid billing and tax systems
Lead crisis management calls and manage critical incidents
Gather requirements and provide technical support for projects involving new features and systems
Plan billing cycles with business teams and vendors
Investigate and resolve system bugs
Monitor B2C operational KPIs and perform root cause analysis
Work with vendors on technical knowledge management and product enhancement
Develop and enhance AI solutions to optimize operational, billing, and support processes
Identify Generative AI opportunities to reduce manual activities, increase productivity, and improve the user experience for business teams
Design, develop, and support intelligent agents, enterprise copilots, and specialized assistants
Integrate AI models, enterprise systems, APIs, and knowledge bases
Participate in defining architectures based on microservices, events, APIs, and cloud services for AI
Build solutions using RAG, knowledge vectorization, and LLMs
Define monitoring, governance, traceability, and observability for AI applications
Promote best practices in AI, intelligent automation, and software engineering across the team

Requirements

What you’ll need

Knowledge of Oracle databases, SQL, and PL/SQL
Experience with Python and Shell scripting
Experience with Control-M or equivalent process automation tools
Experience with Linux and Windows servers
Knowledge of data manipulation and analysis
Experience with process automation and monitoring
Experience with cloud platforms (Azure and/or OCI)
Experience developing enterprise applications using architectural patterns and software engineering best practices
Experience developing and consuming REST APIs
Knowledge of microservices-based architecture
Knowledge of Clean Architecture, SOLID principles, and design patterns
Experience integrating distributed systems
Knowledge of Generative AI and the enterprise use of Large Language Models (LLMs)
Knowledge of tools and frameworks for developing intelligent agents and AI-based applications
Experience using AI for automation, data analysis, productivity, and operational improvement
Availability to work from 2:00 p.m. to 11:00 p.m.
A completed bachelor’s degree in a related field is a plus but not required
Intermediate English is a plus but not required
Cloud and/or Artificial Intelligence certifications are a plus but not required

Benefits

Comp & perks

Flexible digital benefits platform for employees and dependents, including fitness, meal vouchers, food allowances, pharmacy assistance, medical and dental coverage, and life insurance
Corporate mobile phone
Unlimited voice and data plan
Special discounts on Vivo landline, broadband, TV, and apps
Annual bonus or profit-sharing program
Private pension plan
Subsidy for school, daycare, or childcare expenses
Remote work up to two days per week
Flexible working hours
Birthday day off
Corporate volunteering program
Educational Development Program with partnerships, certifications, and online courses
Internal Recruitment Program in Brazil or abroad
Physical, emotional, and social health initiatives, including consultations with nutritionists and psychologists, social services, and telemedicine
Positions available to people with disabilities and/or rehabilitated workers