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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Extract and analyze churn data
- Identify issues and map their root causes
- Recommend solutions based on financial feasibility analyses
- Implement solutions and monitor their results
- Investigate and diagnose data to identify patterns, trends, and business levers
- Propose, design, and validate retention and customer loyalty strategies and initiatives
- Lead and manage opportunity projects
- Translate complex analyses into simple, actionable narratives
- Present clear and compelling recommendations to leadership
- Collaborate with teams including Product, Channels, Planning, Projects, and IT
Requirements
What you’ll need- Practical knowledge of database query languages such as SQL and/or SAS
- Practical knowledge of Excel
- Analytical and curious mindset, with the ability to investigate causes and opportunities
- Experience in data analysis focused on identifying insights and driving business results
Benefits
Comp & perks- Flexible benefits allowance for gym membership, meal vouchers, food vouchers, pharmacy assistance, medical and dental plans, and life insurance
- Company-issued mobile phone
- Unlimited voice and data plan
- Discounts on Vivo landline, broadband, TV, and apps
- Annual bonus or Profit-Sharing Program (PPR)
- Private pension plan
- Subsidy for school, daycare, or babysitting expenses
- Remote work up to twice a week
- Flexible working hours
- Birthday day off
- Corporate volunteer program
- Educational Development Program with discounts at educational institutions, certification programs, and online courses
- Internal Recruitment Program in Brazil or abroad
- Well-being initiatives, including nutritionists, psychologists, social services, and telemedicine