SRE Manager

Vivo (Telefônica Brasil)

. Lead the strategy and execution of Site Reliability Engineering (SRE) practices for OCS environments and critical Core Mobile systems .

Posted 10/5/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Site Reliability Engineering (SRE) practices, focusing on operational governance, compliance, and risk management while driving automation and continuous improvement. Proven ability to lead multidisciplinary teams in high-availability environments, ensuring system stability and resilience.

Highest-signal resume keywords

Site Reliability Engineering (SRE)Operational GovernanceAutomation and ObservabilityCritical Incident ManagementMetrics-Based Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SLIsSLOsError BudgetsMTTRMTBFAutomationReliability EngineeringPythonShell ScriptingOracle Databases

Soft Skills

LeadershipCommunicationChange ManagementInfluencingResults-Oriented Mindset

Tools & Technologies

GrafanaDynatraceElasticSplunkPrometheusKubernetesCloud ComputingInfrastructure as Code (IaC)TCP/IP NetworksLoad Balancing

Certifications & Qualifications

Bachelor’s Degree in Information TechnologyGraduate Degree or Executive MBA

Industry Keywords

Online Charging System (OCS)Core Mobile Telecom ArchitectureChargingBillingMonetizationDigital Services

Tech Stack

Tools & technologies

CloudDNSGrafanaKubernetesLinuxOraclePrometheusPythonSplunkTCP/IPUnix

About the role

Key responsibilities & impact

Lead the strategy and execution of Site Reliability Engineering (SRE) practices for OCS environments and critical Core Mobile systems
Define, implement, and monitor SLIs, SLOs, Error Budgets, MTTR, and MTBF
Drive the transformation of operations through automation, observability, platform engineering, SRE, and DevSecOps
Ensure the availability, stability, scalability, and resilience of charging and monetization services
Lead initiatives to reduce incidents, eliminate recurring failures, decrease MTTR, and increase operational efficiency
Deploy and continuously improve monitoring, observability, capacity planning, and predictive analytics
Own operational governance, compliance, risk management, and service continuity
Lead critical incidents, postmortem analyses, and root-cause elimination programs
Develop, train, and engage high-performing teams
Promote innovation, process simplification, and continuous improvement of the operating model
Build future leaders, identify talent, develop successors, and support team growth
Collaborate with development, architecture, engineering, infrastructure, security, business teams, and strategic suppliers
Ensure metrics for availability, capacity, performance, quality, and customer experience
Evolve the operational architecture by expanding automation, self-healing, observability, and resilience

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related field
Significant experience leading SRE, production engineering, operations, or critical systems reliability teams
Proven track record in mission-critical, high-availability environments
Experience managing SLAs, availability, SLIs, SLOs, Error Budgets, MTTR, MTBF, operational backlogs, and productivity
Experience leading organizational, technological, or operational transformation initiatives
Experience managing critical incidents, problems, changes, and root-cause analyses
Strong leadership, communication, influencing, and change management skills
Experience leading, developing, and engaging multidisciplinary teams in critical environments
Ability to work in complex environments while fostering alignment across multiple teams and suppliers
Results-oriented mindset focused on continuous improvement and operational excellence
Strong knowledge of automation, observability, reliability engineering, and metrics-based management
Experience with OCS (Online Charging System) platforms — preferred
Knowledge of Core Mobile Telecom architecture and components — preferred
Experience with charging, billing, monetization, and digital services — preferred
Knowledge of TCP/IP networks, load balancing, DNS, firewalls, routing, and traffic analysis — preferred
Knowledge of Grafana, Dynatrace, Elastic, Splunk, Prometheus, or similar tools — preferred
Experience with cloud computing, Kubernetes, containers, and Infrastructure as Code (IaC) — preferred
Experience with DevOps, DevSecOps, platform engineering, and automation — preferred
Knowledge of Python and Shell scripting — preferred
Experience with mission-critical Linux/Unix environments — preferred
Experience with Oracle databases and performance troubleshooting — preferred
Experience transforming traditional operations into SRE models — preferred
Experience managing technology contracts and suppliers — preferred
Graduate degree, Executive MBA, or specialization in Management, Technology, or Telecommunications — preferred

Benefits

Comp & perks

Digital flexible benefits platform including Gympass, meal vouchers, food vouchers, pharmacy assistance, medical and dental insurance, and life insurance
Company-issued mobile phone
Unlimited voice and data plan
Special discounts on landline, broadband, TV, and apps
Annual bonus or profit-sharing program
Private pension plan
Subsidy for school, daycare, or babysitting expenses
Remote work up to twice a week
Flexible working hours
Birthday day off
Corporate volunteering program
Educational Development Program offering discounts at educational institutions, as well as on certifications and online courses
Internal Recruitment Program in Brazil or abroad
#VivoWellbeing Program, including nutritionists, psychologists, social services, and telemedicine
Positions open to people with disabilities and/or rehabilitated workers