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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in customer service management and administrative support, with a focus on compliance with Occupational Health and Safety standards and environmental management practices.
Highest-signal resume keywords
Customer Service ManagementAdministrative SupportOccupational Health and Safety ComplianceEnvironmental Management Best PracticesProcess Execution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Certifications & Qualifications
High School DiplomaHigh School Completion Certificate
Industry Keywords
Occupational Health and Safety Management SystemEnvironmental PolicyService ProvisioningFault ManagementInstallation Processes
About the role
Key responsibilities & impact- Monitor and address customer service activities
- Provide administrative support for the execution of processes related to installations, faults, and service provisioning
- Comply with the requirements of the Occupational Health and Safety Management System
- Participate in Occupational Health and Safety programs
- Understand Telefônica’s Environmental Policy and implement it in daily activities
- Ensure the company’s environmental management best practices
Requirements
What you’ll need- High school diploma
- High school completion certificate
Benefits
Comp & perks- Flexible benefits for employees and dependents, including fitness, meal vouchers, food vouchers, pharmacy assistance, medical and dental coverage, and life insurance
- Company-issued mobile phone
- Unlimited voice and data plan
- Special discounts on Vivo landline, broadband, TV, and app services
- Annual bonus or Profit Sharing Program (PPR)
- Private pension plan
- Subsidy for school, daycare, or babysitting expenses
- Remote work up to twice a week
- Flexible working hours
- Birthday day off
- Corporate volunteering program
- Educational Development Program offering discounts at educational institutions, as well as on certifications and online courses
- Internal Recruitment Program in Brazil or internationally
- Physical, emotional, and social health initiatives, including access to nutritionists, psychologists, social services, and telemedicine