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Technical Assistant
Vivo (Telefônica Brasil). Monitor and address customer service activities, administratively coordinating the execution of processes related to installations, repairs, and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong coordination and administrative skills in managing customer service activities and field operations, with a focus on issue resolution and team development.
Highest-signal resume keywords
Customer Service CoordinationField Operations SupportIssue Resolution ManagementTeam DevelopmentTelecommunications Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process CoordinationIssue ResolutionActivity Planning
Soft Skills
CommunicationTeam Collaboration
Tools & Technologies
Microsoft Office
Industry Keywords
Telecommunications
About the role
Key responsibilities & impact- Monitor and address customer service activities, administratively coordinating the execution of processes related to installations, repairs, and services
- Monitor large-scale events and maintain coordination with field teams and staff
- Perform and follow up on the resolution of outstanding issues involving field technicians, ensuring that all tasks are completed
- Ensure field visits are conducted according to activity plans
- Support field operations and help develop team members
Requirements
What you’ll need- High school diploma
- Basic proficiency in Microsoft Office
- Knowledge of telecommunications is preferred
Benefits
Comp & perks- Flexible benefits allowance with categories including Gym, Meal Voucher, Food Voucher, Pharmacy Assistance, Medical and Dental Insurance, and Life Insurance
- Company-issued mobile phone
- Unlimited voice and data plan
- Special discounts on landline, broadband, TV, and app services
- Annual bonus or Profit-Sharing Program (PPR)
- Private pension plan
- Financial assistance for school, daycare, or nanny expenses
- Remote work up to twice a week
- Flexible working hours
- Birthday day off
- Corporate volunteering program
- Educational Development Program with partnerships with educational institutions, certification programs, and online courses
- Internal Recruitment Program in Brazil or abroad
- #VivoBemEstar Program offering consultations with nutritionists and psychologists, social services, and telemedicine