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Technical Assistant – Exclusive Opportunity for People with Disabilities (PwD)
Vivo (Telefônica Brasil). Monitor and manage customer service activities, administratively coordinating the execution of processes related to installations, repairs, and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong coordination and monitoring capabilities in customer service activities, ensuring effective communication between field teams and administrative processes. Possesses foundational knowledge in telecommunications and basic proficiency in Microsoft Office to support operational tasks.
Highest-signal resume keywords
Customer Service ManagementIncident MonitoringField Operations SupportTeam DevelopmentTelecommunications Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Microsoft Office SkillsCustomer Service CoordinationIssue ResolutionProcess ExecutionField Visit Management
Soft Skills
CommunicationTeam CollaborationProblem-Solving
Certifications & Qualifications
High School Diploma
Industry Keywords
TelecommunicationsField OperationsCustomer Service Activities
About the role
Key responsibilities & impact- Monitor and manage customer service activities, administratively coordinating the execution of processes related to installations, repairs, and services
- Monitor major incidents and act as the liaison with field teams and staff
- Perform and follow up on the resolution of outstanding issues involving field technicians
- Ensure that all tasks are completed
- Ensure field visits are conducted according to activity plans
- Support field operations
- Develop team members
Requirements
What you’ll need- High school diploma
- Basic Microsoft Office skills
- Knowledge of telecommunications is preferred
- Position exclusively for people with disabilities (PwD)
Benefits
Comp & perks- Flexible benefits allowance covering gym membership, meal vouchers, food vouchers, pharmacy assistance, health insurance, dental insurance, and life insurance
- Corporate mobile phone
- Unlimited voice and data plan
- Discounts on landline, broadband, TV, and app services
- Annual bonus or Profit-Sharing Program (PPR)
- Private pension plan
- Education, daycare, or nanny subsidy
- Remote work up to twice a week
- Flexible working hours
- Birthday day off
- Corporate volunteering program
- Educational Development Program offering discounts at educational institutions, certification programs, and online courses
- Internal Recruitment Program in Brazil or abroad
- VivoBemEstar Program offering consultations with nutritionists and psychologists, social services, and telemedicine