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Technical Assistant
Vivo (Telefônica Brasil). Monitor quality indicators and alert supervisors to any potential missed deadlines .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and administrative experience while effectively managing deadlines and field activities. Proficient in monitoring quality indicators and improving customer experience with Vivo products.
Highest-signal resume keywords
Customer Service SkillsAdministrative ExperienceDeadline ManagementQuality ControlMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deadline ManagementQuality Control
Soft Skills
Strong Customer Service Skills
Tools & Technologies
Monitoring SystemsMicrosoft Office
Industry Keywords
Field Activity ManagementService Response DeadlinesCustomer Experience Improvement
About the role
Key responsibilities & impact- Monitor quality indicators and alert supervisors to any potential missed deadlines
- Assign activities to field teams to improve productivity through the company’s monitoring systems
- Schedule technical visits with customers by telephone
- Perform administrative routines, including deadline and field activity management
- Assist supervisors in monitoring service response deadlines
- Conduct quality control and monitor deadlines, evaluating contracted service providers
- Identify solutions to improve customer service and the customer experience with Vivo products
Requirements
What you’ll need- High school diploma
- Basic proficiency in Microsoft Office
- Strong customer service skills
- Administrative experience
Benefits
Comp & perks- Choose the benefits that best suit you and your dependents through a digital platform offering several categories, including gym membership, meal vouchers, food vouchers, pharmacy assistance, medical and dental insurance, and life insurance
- Company-provided mobile phone
- Unlimited voice and data plan on Vivo’s 5G mobile network
- Special discounts on landline, broadband, TV, and app services
- Annual bonus or Profit-Sharing Program (PPR)
- Private pension plan
- Education assistance for school, daycare, or babysitting expenses
- Remote work up to twice a week
- Flexible working hours
- One day off on your birthday
- Corporate volunteering program
- Educational Development Program with partnerships with educational institutions, certifications, and online courses
- Internal recruitment program in Brazil or abroad
- #VivoWellness Program, offering consultations with nutritionists and psychologists, social services, and telemedicine