Technical Assistant – Persons with Disabilities Only

Vivo (Telefônica Brasil)

. Monitor and handle customer service activities .

Posted 10/6/2026full-timePorto Alegre • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while providing administrative support for installation and provisioning processes. Committed to maintaining Occupational Health and Safety standards and implementing environmental management practices.

Highest-signal resume keywords

Customer Service ExperienceAdministrative SupportOccupational Health and Safety ComplianceEnvironmental Management PracticesHigh School Diploma

ATS Keywords

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Applicant Tracking System Keywords

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Industry Keywords

Occupational Health and Safety Management SystemEnvironmental PolicyInstallation ProcessesFault ManagementProvisioning

About the role

Key responsibilities & impact

Monitor and handle customer service activities
Provide administrative support for the execution of processes related to installations, faults, and provisioning
Comply with the requirements for maintaining the Occupational Health and Safety Management System
Participate in Occupational Health and Safety programs
Understand Telefónica’s Environmental Policy and implement it in daily activities
Ensure the company’s sound environmental management practices

Requirements

What you’ll need

High school diploma
Experience in customer service
Position exclusively for persons with disabilities (PwD)

Benefits

Comp & perks

Choose the benefits that best suit you and your dependents through a digital platform offering various categories, including gym membership, meal vouchers, food vouchers, pharmacy assistance, medical and dental plans, and life insurance
Company-provided mobile phone
Unlimited voice and data plan
Special discounts on fixed-line, broadband, TV, and app services
Annual bonus or profit-sharing program
Private pension plan
Subsidy for school, daycare, or babysitting expenses
Remote work up to twice a week
Flexible working hours
One day off to celebrate your birthday
Corporate volunteering program
Educational Development Program with partnerships with educational institutions, certifications, and online courses
Internal Recruitment Program, in Brazil or abroad
Physical, emotional, and social health initiatives, including nutritionists, psychologists, social workers, and telemedicine