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Technical Assistant – PWD
Vivo (Telefônica Brasil). Monitor and process customer service activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in IT and Microsoft Office while effectively monitoring customer service activities and providing administrative support. Engages in Occupational Health and Safety programs and implements environmental management practices in alignment with company policies.
Highest-signal resume keywords
Proficiency In ITMicrosoft OfficeClear CommunicationCritical ThinkingProactive Attitude
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer Service ActivitiesOccupational Health And Safety Management SystemEnvironmental PolicyEnvironmental Management Practices
About the role
Key responsibilities & impact- Monitor and process customer service activities
- Provide administrative support for the execution of processes related to installations, faults, and service provisioning
- Fulfill requirements for maintaining the Occupational Health and Safety Management System
- Participate in Occupational Health and Safety programs
- Understand and implement Telefônica’s Environmental Policy in daily activities
- Ensure the company’s sound environmental management practices
Requirements
What you’ll need- High school diploma
- Proficiency in IT and Microsoft Office
- Clear and objective communication
- Critical thinking and proactive attitude
- Exclusive opportunity for people with disabilities (PWD)
Benefits
Comp & perks- Digital benefits platform offering a fitness center, meal vouchers, food vouchers, pharmacy assistance, medical and dental insurance, and life insurance
- Company-issued mobile phone
- Unlimited voice and data plan
- Special discounts on landline, broadband, TV, and app services
- Annual bonus or profit-sharing plan
- Private pension plan
- Assistance with school, daycare, or babysitting expenses
- Remote work up to twice a week
- Flexible working hours
- Birthday day off
- Corporate volunteer program
- Educational Development Program with partner institutions, certifications, and online courses
- Internal Recruitment Program in Brazil or abroad
- #VivoBemEstar Program, offering consultations with nutritionists and psychologists, social services, and telemedicine