UX Researcher, Research Ops

Vivo (Telefônica Brasil)

. Plan, conduct, and synthesize qualitative and quantitative research, including interviews, usability testing, and exploratory and evaluative studies .

Posted 10/10/2026full-timeBrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting qualitative and quantitative research, including focus groups and usability testing, while effectively synthesizing insights for cross-functional teams. Proficient in Research Operations, participant recruitment, and implementing automation solutions to enhance research efficiency.

Highest-signal resume keywords

Qualitative ResearchQuantitative ResearchFocus Group FacilitationResearch OperationsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Usability TestingData SynthesisParticipant RecruitmentResearch Workflow ManagementAutomation Solutions

Soft Skills

Active ListeningCollaboration

Industry Keywords

B2CB2BDigital LabsCo-Creation Sessions

About the role

Key responsibilities & impact

Plan, conduct, and synthesize qualitative and quantitative research, including interviews, usability testing, and exploratory and evaluative studies
Conduct in-person focus groups at Digital Labs with B2C and B2B audiences
Participate in and support the facilitation of activities and co-creation sessions with internal and external clients
Turn data into clear insights and share them with Design, Product, Business, Customer Service, Sales, and Marketing teams
Structure and maintain the research workflow, ensuring a smooth and standardized process for the Design team
Propose and implement automation and AI solutions to increase research operations efficiency
Support Digital Labs management, including scheduling, infrastructure, and logistics for in-person sessions

Requirements

What you’ll need

More than 3 years of proven experience conducting in-person focus groups with B2C and B2B audiences
Hands-on experience with qualitative and quantitative methods
Experience in Research Ops, including participant recruitment, tools, and repositories
Strong communication, active listening, and synthesis skills
Availability to work on-site at Digital Labs, according to the research schedule

Benefits

Comp & perks

Flexible benefits for employees and dependents, including fitness, meal vouchers, food vouchers, pharmacy assistance, medical and dental plans, and life insurance
Corporate mobile phone
Unlimited voice and data plan
Special discounts on Vivo fixed-line, broadband, TV, and app services
Annual bonus or profit-sharing program
Private pension plan
Subsidy for school, daycare, or nanny expenses
Remote work up to two days per week
Flexible working hours
Birthday day off
Corporate volunteering program
Educational Development Program with discounts at educational institutions, as well as on certifications and online courses
Internal Mobility Program in Brazil or abroad
Physical, emotional, and social health initiatives, including consultations with nutritionists and psychologists, social services, and telemedicine
Positions available to people with disabilities and/or rehabilitated workers