Professional Services Technician

VivoAquatics

. Perform scheduled onsite visits for new and existing clients according to route schedule and contract scope .

Posted 9/29/2026full-timeWailea • Hawaii • United StatesMid-LevelSenior💰 $28 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in commercial water chemistry, circulation, filtration, and chemical automation systems, with a strong focus on diagnosing and resolving technical issues. Proficient in safe chemical handling, equipment maintenance, and effective communication with clients and team members.

Highest-signal resume keywords

Commercial Water ChemistryChemical Automation SystemsCPO CertificationElectrical and Plumbing SystemsCustomer Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chemical TestingEquipment CalibrationTroubleshootingSystem MaintenanceParts EstimationTechnical DocumentationChemical Feed SystemsCirculation SystemsFiltration SystemsPower Tool Operation

Soft Skills

Interpersonal SkillsOrganizational SkillsAttention to DetailSelf-DirectionMentoring

Tools & Technologies

VivoPoint SystemsMS OfficeGoogle WorkspaceChemical Feed EquipmentPower Tools

Certifications & Qualifications

CPO CertificationValid Driver's License

Industry Keywords

Commercial AquaticsWater ChemistryChemical HandlingService ContinuityTechnical Support

About the role

Key responsibilities & impact

Perform scheduled onsite visits for new and existing clients according to route schedule and contract scope
Conduct chemical water testing and provide adjustment recommendations
Handle, transport, store, and apply pool chemicals safely
Act on out-of-range conditions and determine when escalation is warranted
Diagnose and resolve issues across chemical automation, sensors, and controllers
Calibrate, verify, and troubleshoot probes and related instrumentation
Troubleshoot and repair VivoPoint systems, including controllers, modems, feed devices, tubing, and injectors
Work with electrical and plumbing systems and power tools in equipment and pump rooms
Clean, inspect, calibrate, and maintain chemical feed equipment
Install, repair, and maintain VivoPoint chemical feed systems
Repair and maintain circulation systems, pumps, filters, and heaters
Support new site launches, system upgrades, and remediation work
Apply the VivoAquatics warranty process to parts and labor
Identify recurring issues and recommend corrective actions
Provide accurate parts and labor estimates
Anticipate service-continuity risks and raise them proactively
Record service information in VivoPoint, including readings, service orders, reports, equipment profiles, and notes
Capture photo documentation of job sites, projects, and completed work
Communicate with managers and billing regarding parts used, job completion, and follow-up needs
Coordinate with the Professional Services Manager on priorities, site status, risks, and technical solutions
Explain technical findings to property engineering and management teams
Provide informal field support, coaching, and technical guidance to Junior Technicians
Assist on larger installations and projects, including parts and equipment pickup and general jobsite support
Maintain PPE compliance, safe chemical handling, and professional site conduct
Represent VivoAquatics professionally on client properties
Maintain knowledge of management-company and property policies
Keep the assigned company vehicle clean, organized, and on schedule for service
Manage vehicle inventory and pick up materials from supply houses
Attend required meetings and training sessions

Requirements

What you’ll need

Strong knowledge of commercial water chemistry and balancing
Strong working knowledge of circulation, filtration, and chemical automation systems
Demonstrated ability to diagnose and resolve most issues without escalation
Comfort and competence with electrical and plumbing systems and power tools
Sound estimating judgment
Strong interpersonal and customer communication skills
Clear written and verbal communication
High attention to detail and strong organizational habits
Solid computer and mobile device skills, including MS Office / Google Workspace or similar
Self-direction and reliability
Mentoring instinct and professionalism
2–4 years of experience in commercial aquatics or a comparable technical field preferred
CPO (Certified Pool Operator) certification required within the first 90 days of employment; scheduled and fully covered by VivoAquatics during onboarding
Valid driver's license and a driving record that meets company insurance standards
Ability to lift and carry up to 75 lbs, work on your feet, and access equipment rooms, pump rooms, and pool decks
Comfortable working outdoors in seasonal conditions and in mechanical spaces
Availability for early morning, weekend, or on-call coverage depending on market and client needs
Ability to travel up to 50%, including weekends, overnight, and holidays
Must be over the age of 21
Valid driver's license held for at least two years
Ability to pass a full background check including a driver history report

Benefits

Comp & perks

CPO certification scheduled and fully covered by VivoAquatics during onboarding
Ongoing technical training
Company vehicle
Fuel card
Tools
Uniforms/uniform allowance
PPE
Health insurance
Dental insurance
Vision insurance
STD/LTD insurance
Life insurance
Pet insurance
Paid vacation
Paid sick leave
Floating holidays
Holiday pay
401(k)
Employee Referral Program
Employee Discount Program
Employee Assistance Program
Defined advancement track in a fast-growing national company