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Field Service Technician – Windows and Doors
Viwinco Windows. Travel to homeowner locations to diagnose, repair, and replace Viwinco windows and patio doors .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing, repairing, and replacing windows and patio doors while ensuring customer satisfaction through effective communication and professional service. Maintains organization and attention to detail in field service reporting and collaboration with team members.
Highest-signal resume keywords
Finish Carpentry ExperienceWindow Repair KnowledgeCustomer Service SkillsStrong Communication SkillsValid Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Window RepairPatio Door RepairMeasurement SkillsInstallation SkillsField Service Reporting
Soft Skills
Customer Service OrientationEmpathyProfessionalismOrganizational SkillsDetail-Oriented
Industry Keywords
Field ServiceHomeowner InteractionFirst-Call ResolutionService CallsCollaboration
About the role
Key responsibilities & impact- Travel to homeowner locations to diagnose, repair, and replace Viwinco windows and patio doors
- Measure replacement parts correctly and install them properly
- Test windows and doors to confirm they are fully operational before leaving the home
- Walk homeowners through the operation and maintenance of repaired products
- Answer customer questions and provide friendly, professional service
- Complete accurate and timely field service reports
- Collaborate with Field Technicians, the Service Manager, and Customer Service team
- Resolve service calls efficiently with a strong focus on customer satisfaction
- Maintain a professional, courteous attitude during every interaction
- Perform additional responsibilities as assigned by management
Requirements
What you’ll need- 1–2 years of experience in finish carpentry or a related trade
- Basic knowledge of window and patio door repair/service (preferred)
- Valid driver’s license
- Strong communication skills – both verbal and written
- Ability to stay organized and detail-oriented
- Strong sense of customer service and first-call resolution
- Ability to listen to feedback and continuously improve
- A natural ability to show empathy and professionalism when working with homeowners
Benefits
Comp & perks- Approximately 25% travel
- Occasional overnight stays required depending on service location