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Viz.ai

Senior Customer Success Manager

Viz.ai

. Own and manage a mixed portfolio of mid-market and growth accounts throughout the customer lifecycle .

Posted 10/5/2026full-timeRemote • United StatesSenior💰 $110,000 - $137,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success strategies, including onboarding, adoption, retention, and upselling within the healthcare industry. Proven ability to build relationships with C-level executives and manage high-value customer accounts to drive satisfaction and growth.

Highest-signal resume keywords
Customer Success ManagementHealthcare Industry ExperienceRelationship Building with C-Level ExecutivesCustomer Success Tools ExpertiseProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success StrategiesOnboardingAdoptionRetentionUpsellingCross-SellingRenewalsCustomer Health Metrics AnalysisProduct Usage Data AnalysisCustomer Growth Opportunities
Soft Skills
Exceptional Relationship-Building SkillsExcellent Communication SkillsPresentation SkillsMentoring and Supporting Team MembersArticulating Complex Ideas
Tools & Technologies
SalesforceGainsightZendeskSFDCMonday.com
Industry Keywords
HealthcareSaaSClinical ExperienceRadiologyNeuroscienceCardiologyCustomer RetentionCustomer SatisfactionNPSBusiness Reviews

Tech Stack

Tools & technologies
SFDC

About the role

Key responsibilities & impact
  • Own and manage a mixed portfolio of mid-market and growth accounts throughout the customer lifecycle
  • Build trusted relationships with key customer stakeholders and act as their primary point of contact
  • Conduct regular business reviews with senior customer stakeholders
  • Anticipate and address product or service adoption challenges and opportunities
  • Develop and implement customer success plans driving satisfaction, adoption, and retention
  • Identify upsell, cross-sell, renewal, and customer growth opportunities with Sales
  • Advise customers on best practices, process improvements, and strategic goals
  • Analyze customer health metrics, product usage data, and feedback to provide actionable insights
  • Oversee customer onboarding and guide customers through adoption milestones
  • Drive product usage and integration into customers’ day-to-day operations
  • Collaborate with Sales, Marketing, Product, Support, and Engineering teams
  • Provide product feedback and customer insights to influence product improvements
  • Mentor and support junior customer success team members
  • Identify and mitigate customer-retention risks and advocate for customer needs
  • Measure and report customer health using metrics such as NPS, customer satisfaction, and retention rates
  • Manage customer renewals and expand customer relationships
  • Lead customer training sessions, webinars, and workshops
  • Stay current with product changes, new features, and industry trends
  • Monitor data and take proactive risk-mitigation actions
  • Conduct monthly customer checkpoints and quarterly business reviews
  • Use SFDC and Monday.com
  • Drive new ARR through expansion and upsell/cross-sell while ensuring timely renewals

Requirements

What you’ll need
  • Minimum 5+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience in radiology, neuroscience, or cardiology, preferably within SaaS or a technology-driven industry
  • Proven track record of managing large, high-value customer accounts and driving customer success, retention, and growth
  • Exceptional relationship-building skills with C-level executives, business leaders, and cross-functional teams
  • Strong problem-solving abilities
  • Expertise in customer success strategies, including onboarding, adoption, retention, customer expansion, upselling, cross-selling, and renewals
  • Experience with customer success tools such as Gainsight, Salesforce, Zendesk, or similar CRM/CSM software
  • Excellent written and verbal communication and presentation skills
  • Ability to articulate complex ideas simply and persuasively

Benefits

Comp & perks
  • Equity
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Generous vacation
  • Performance-based bonuses (Israel employees)
  • Cibus meal allowance (Israel employees)
  • Meals at the office (Israel employees)
  • Flexible hybrid model (Tel Aviv team)
  • Remote-first work environment across the U.S. and EU