IT Security Manager

Vizcom

. Serve as the primary point of contact and owner for day-to-day employee IT support across macOS, Windows, mobile devices, SaaS applications, peripherals, conference room technology, and workplace connectivity .

Posted 10/22/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $157,000 - $186,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and security operations, with a strong focus on identity and access management, endpoint security, and effective troubleshooting. Proficient in managing SaaS applications and implementing security controls while ensuring operational efficiency.

Highest-signal resume keywords

Identity And Access ManagementEndpoint SecurityMacOS SupportGoogle Workspace AdministrationMDM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsSystems AdministrationSecurity OperationsTroubleshootingUser ProvisioningVPN ConfigurationIncident ResponseNetwork FundamentalsApplication DeploymentDocumentation

Soft Skills

Organizational SkillsCommunication SkillsService OrientationJudgmentProblem-Solving

Tools & Technologies

Google WorkspaceSlackMDM PlatformsEDR ToolsTicketing Systems

Certifications & Qualifications

SOC 2 Compliance

Industry Keywords

Startup EnvironmentCyber InsuranceISO 27001Least-Privilege AccessEmployee Onboarding

Tech Stack

Tools & technologies

DNSJamfMacOSTCP/IP

About the role

Key responsibilities & impact

Serve as the primary point of contact and owner for day-to-day employee IT support across macOS, Windows, mobile devices, SaaS applications, peripherals, conference room technology, and workplace connectivity
Own Tier 1 and Tier 2 support from intake through resolution, including login and MFA issues, application errors, VPN and connectivity problems, device performance, and peripherals
Establish an effective employee IT support request process with response and resolution expectations
Escalate issues to vendors, Engineering, or other technical owners with troubleshooting details, reproduction steps, and logs
Own employee account creation, access changes, and deactivation across company systems
Manage identity and access, including SSO, MFA, permissions, role-based access, privileged access, and regular access reviews
Administer Google Workspace, Slack, password management, and other company-wide SaaS applications
Apply least-privilege principles and identify stale accounts, unnecessary permissions, and standing administrative access
Own device management, including MDM, endpoint security, encryption, patching, software deployment, updates, remote wipe capabilities, and device compliance
Manage the lifecycle of company hardware, including inventory, troubleshooting, repairs, replacements, warranties, recovery, retirement, and secure disposal
Partner with People on employee onboarding and offboarding, owning technical and security components including accounts, permissions, devices, software, access removal, credential revocation, and hardware recovery
Operationalize security requirements and maintain relevant technical security controls with the Senior Manager, Compliance & Trust
Monitor and triage EDR and security alerts, investigate detections, identify false positives, and escalate significant incidents
Tune security alerts and suppression rules to reduce recurring noise and improve monitoring
Serve as first responder for endpoint security incidents, including device isolation, artifact collection, evidence preservation, and documentation
Participate in incident response exercises and post-incident reviews and implement operational improvements
Support SOC 2, ISO 27001, cyber insurance, customer security reviews, and other compliance initiatives by maintaining technical evidence
Maintain documentation of systems, ownership, configurations, vendors, security controls, processes, and recovery procedures
Ensure critical systems have administrative redundancy
Manage IT and security vendors, software licenses, warranties, and operational expenses
Review SaaS usage and licenses to identify unused accounts, unsanctioned software, and cost-consolidation opportunities
Package and deploy applications and automate repetitive IT processes or create employee self-service
Develop documentation and self-service resources for recurring employee IT issues
Assess the IT and endpoint security environment and recommend practical improvements as the company scales
Build appropriately scaled solutions without unnecessary enterprise complexity

Requirements

What you’ll need

3–5 years of experience in IT, IT Operations, Systems Administration, Security Operations, or a similar hands-on technical role, including meaningful hands-on responsibility for security
Experience significantly contributing to internal IT operations within a growing organization, ideally within a startup or technology company
Strong experience supporting macOS in a managed environment
Strong experience with identity and access management, including SSO, MFA, user provisioning, permissions, role-based access, privileged access, and access controls
Experience administering Google Workspace, Slack, password management, and other SaaS tools commonly used within technology companies
Hands-on experience with an MDM or endpoint management platform such as Kandji, Jamf, Intune, or Workspace ONE, including building and deploying policies
Experience working with EDR or other endpoint security tooling, including reviewing detections, understanding process activity, and isolating endpoints
Working knowledge of security fundamentals, including least-privilege access, endpoint security, encryption, patching, secure employee offboarding, and incident response
Working knowledge of networking fundamentals, including DNS, DHCP, TCP/IP, VPNs, and the ability to distinguish network issues from device or application issues
Experience working within a ticketing system and managing support requests against defined response and resolution expectations
Strong troubleshooting skills and the ability to independently investigate and resolve employee hardware, software, account, access, and endpoint issues
A systems-oriented mindset with an ability to turn informal or fragmented processes into clear, repeatable workflows
Strong organizational and documentation skills with attention to the operational details that keep systems reliable and secure
Excellent written and verbal communication skills, including the ability to document technical issues and security incidents clearly for both technical and non-technical audiences
A service-oriented and patient approach to supporting employees with varying levels of technical proficiency
Strong judgment and the ability to prioritize between employee support issues, security alerts, and longer-term operational projects
Comfort working independently and taking ownership of problems from identification through resolution
Good judgment about when to solve something yourself, when to automate it, and when to escalate or bring in outside expertise
High degree of discretion and confidentiality given the systems, security information, and employee data this role will have access to
As a colleague, you enjoy planning, executing, winning and celebrating as a team
Experience working remotely and/or in a startup environment
Background check required for all employees as part of SOC2 Type 2 compliance

Benefits

Comp & perks

100% employer sponsored medical care for employees, 25% towards dependents
Dental, Vision and Mental Health Care
Equity
Flexible PTO
401(k) with payroll match
Generous annual Learning & Development allowance
Paid parental leave
Weekly catered lunch at Headquarters Tues - Thurs
Monthly stipend for gym membership