Principal Account Manager – Hospital Forecast and Operational Database Customer Success

Vizient, Inc

. Manage customer success across an assigned portfolio of Vizient Life Sciences Strategy Intelligence (EDGE) and Operational Data Base (ODB) subscriptions and memberships .

Posted 11/3/2026full-timeRemote • United StatesLead💰 $187,800 - $348,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer success within the life sciences sector, focusing on strategic account management, customer retention, and value delivery. Proficient in translating healthcare provider intelligence into actionable insights for life sciences clients.

Highest-signal resume keywords

Customer Success ManagementLife Sciences StrategyStrategic Account ManagementHealthcare AnalyticsExecutive Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementMarket Data InterpretationSubscription OnboardingRenewal ManagementValue Review ExecutionHealthcare Provider EconomicsDecision-Making FacilitationAdoption PlanningCommercial InsightsLife Sciences Implications Translation

Soft Skills

Communication SkillsPresentation SkillsPlanning SkillsRisk ManagementInfluencing Skills

Tools & Technologies

Vizient Strategy IntelligenceOperational Data Base

Industry Keywords

Life SciencesMedtechBiopharmaIDN Decision-MakingCustomer ValueRetentionRevenue GrowthStakeholder EngagementEvidence GenerationMarket Access

About the role

Key responsibilities & impact

Manage customer success across an assigned portfolio of Vizient Life Sciences Strategy Intelligence (EDGE) and Operational Data Base (ODB) subscriptions and memberships
Translate hospital and healthcare provider intelligence and analytics into actionable implications for Life Sciences customers
Drive adoption, demonstrate value, and manage renewal readiness and execution with subject matter experts
Develop trusted relationships with executive sponsors, commercial, strategy, market access, medical affairs, evidence-generation leaders, analytical users, and internal champions
Interpret provider economics, IDN decision-making, site-of-care shifts, procedure forecasts, and adoption barriers
Develop and execute annual customer success plans and define priority use cases, stakeholder responsibilities, engagement milestones, and evidence of value
Lead executive value reviews
Coordinate onboarding, training, and ongoing adoption
Monitor adoption, sponsor engagement, and account health; intervene when use of value declines
Manage renewal processes with contracting, finance, and legal
Identify and qualify opportunities for additional subscription use, users, offerings, and Life Sciences Advisory engagements
Provide voice-of-the-customer feedback to product, marketing, and business development/advisory leaders
Contribute reusable onboarding materials, success plans, and value-review approaches
Travel up to 50%

Requirements

What you’ll need

Relevant degree preferred; advanced degree a plus
10 or more years of relevant experience in life sciences strategy, consulting, customer success, strategic account management, commercial insights, or healthcare analytics
Experience managing complex customer relationships and building strategic partnerships with senior executives
Demonstrated contribution to retention, revenue growth, or customer value
Strong understanding of life sciences buyer priorities and commercial decision-making, including experience with medtech and/or biopharma customers
Working knowledge of provider and IDN priorities, economics, decision-making, and adoption processes preferred
Ability to translate provider intelligence into life sciences implications
Experience interpreting market data and facilitating decisions that lead to actionable customer decisions
Familiarity with Vizient Strategy intelligence and analytics is a plus
Willingness and ability to develop offering-specific expertise
Experience with subscription or membership onboarding, adoption, renewals and customer success planning preferred
Strong planning, follow-through, risk management, communication, and presentation skills
Ability to influence cross-functional colleagues without direct authority and manage multiple accounts concurrently
Ability to travel regularly and expeditiously throughout the year to meet customers' needs and business requirements

Benefits

Comp & perks

Comprehensive benefits plan
Incentive eligibility
Personal and professional development opportunities
Inclusive work environment