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Program Services Manager – Healthcare
Vizient, Inc. Manage operations and quality assurance activities for the Vizient Reserve program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing program operations and quality assurance, with strong analytical skills to interpret performance data and identify opportunities for improvement. Proven ability to collaborate with clients and suppliers while effectively communicating program impacts and supporting contract negotiations.
Highest-signal resume keywords
Program Operations ManagementClient Services SupportAnalytical SkillsOrganizational SkillsContract Negotiation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementQuality AssuranceData AnalysisPerformance Metrics TrackingClient ImplementationUtilization InitiativesBusiness Review CoordinationValue Proposition ResearchFinancial Incentives AnalysisContracting Support
Soft Skills
Problem-SolvingCollaborationCommunicationOrganizational AbilityPresentation Skills
Industry Keywords
Client FeedbackSupplier OpportunitiesMarket Basket DataProgram CapabilitiesOperational Liaison
About the role
Key responsibilities & impact- Manage operations and quality assurance activities for the Vizient Reserve program
- Manage program structures, processes, and procedures to support program objectives
- Provide training and program information to internal and external clients
- Support contract negotiations, utilization initiatives, and client implementation and onboarding
- Identify client and supplier opportunities and research new value propositions and program capabilities
- Manage routine client and supplier issues, adjustments, and ad hoc requests
- Coordinate and participate in periodic business reviews
- Support council and panel engagement to gather client feedback and share best practices
- Track program success metrics, deliverables, participation, contract utilization, enrollment, and financial incentives
- Analyze program revenue, sales, and market basket data to identify savings and participation opportunities
- Serve as an operational liaison for internal and external clients, support sales opportunities, and communicate program impacts
Requirements
What you’ll need- Relevant degree preferred
- 2 or more years of relevant experience required
- Experience supporting program operations, client services, contracting, or related business activities preferred
- Strong analytical and problem-solving skills with the ability to interpret program and performance data
- Strong organizational skills with the ability to manage multiple priorities and deliverables
- Ability to collaborate effectively with clients, suppliers, and cross-functional teams
- Excellent verbal, written, and presentation skills
- Hybrid office schedule, 3 days a week
- Equal employment opportunity for Females, Minorities, Veterans, and Individuals with Disabilities
Benefits
Comp & perks- Incentive eligible
- Comprehensive benefits plan
- Personal and professional development opportunities
- Inclusive work environment