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Senior Director, Client Delivery and Project Management
Vizient, Inc. Lead the Project Management function within the Delivery and Account Management organization .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex project management functions, developing high-performing teams, and driving client-facing initiatives. Proficient in project governance, performance metrics, and integrating AI into business strategies to enhance operational effectiveness.
Highest-signal resume keywords
Project Management LeadershipClient-Facing Initiative ManagementAI Integration in Business StrategyPerformance Metrics DevelopmentCross-Functional Team Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project GovernancePerformance MetricsOperational ProcessesResource AllocationData-Driven Decision MakingRisk AssessmentComplex Issue ResolutionContinuous Improvement MethodologiesClient EngagementContract Utilization Optimization
Soft Skills
Excellent CommunicationPresentation SkillsNegotiation SkillsRelationship ManagementInfluencing Without Authority
Tools & Technologies
AI ToolsProject Management SoftwarePerformance Reporting Tools
Certifications & Qualifications
Bachelor's Degree in BusinessProject Management Certification
Industry Keywords
Healthcare AdministrationSupply Chain ManagementConsultingManaged ServicesTechnology-Enabled Services
About the role
Key responsibilities & impact- Lead the Project Management function within the Delivery and Account Management organization
- Oversee client-facing Project Managers responsible for complex client engagements
- Partner with Account Management, Delivery, Operations, Technology, and internal stakeholders to deliver measurable client value
- Provide strategic leadership for project execution, resource planning, delivery governance, and organizational capability building
- Set priorities, expectations, and accountability measures for consistent execution and client-facing delivery outcomes
- Develop and coach Project Management leaders and team members through feedback, talent development, and succession planning
- Guide organizational change and adoption of new tools and ways of working
- Partner with senior client stakeholders and internal business leaders to align delivery strategies and achieve client commitments
- Build stakeholder relationships, facilitate consensus, remove barriers, and enable successful project outcomes
- Communicate delivery progress, risks, and value realization through executive-level governance and performance reviews
- Establish project standards, performance metrics, reporting practices, and governance processes
- Use operational insights and continuous improvement methodologies to improve delivery, productivity, and client satisfaction
- Optimize contract utilization and maximize client value throughout the engagement lifecycle
- Align project portfolios, resources, and priorities with organizational objectives and client needs
- Lead responsible AI adoption by identifying use cases, improving productivity and decision quality, and reviewing AI outputs
Requirements
What you’ll need- Bachelor's degree in Business, Project Management, Healthcare Administration, Supply Chain, or related field, or equivalent combination of education and experience
- 10 or more years of progressive experience leading complex, cross-functional project or program delivery, client services, account management, consulting, or related functions
- Experience leading delivery or implementation teams within healthcare, supply chain, consulting, managed services, or technology-enabled services organizations
- 5 or more years of experience leading, developing, and coaching high-performing project management or delivery teams
- Demonstrated success leading client-facing initiatives involving multiple internal stakeholders and executive-level customer relationships
- Experience managing project portfolios, balancing competing priorities, and allocating resources across multiple initiatives
- Experience developing project governance, performance metrics, and operational processes
- Strong business acumen with the ability to assess risks, resolve complex issues, and drive execution in a matrixed organization
- Excellent communication, presentation, negotiation, and relationship management skills, including the ability to influence senior leaders and clients without direct authority
- Experience using data, metrics, and performance indicators to drive operational improvements and business outcomes
- Demonstrate advanced expertise integrating AI into business strategy, operational improvement, and organizational change while promoting responsible AI practices
- Ability and willingness to travel based on client and business needs
Benefits
Comp & perks- Incentive eligible
- Comprehensive benefits plan
- Opportunities for personal and professional development
- Inclusive work environment