Senior Director, Program Performance

Vizient, Inc

. Lead NPC’s program-performance framework, including performance goals, operating plans, milestones, owners, measures, reporting, and escalation pathways .

Posted 10/21/2026full-timeUnited StatesSenior💰 $135,200 - $236,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations and program performance management, with a strong focus on stakeholder engagement, strategic sourcing, and implementation of initiatives. Proven ability to lead cross-functional teams and drive accountability while delivering measurable results in complex environments.

Highest-signal resume keywords

Healthcare Operations ManagementProgram Performance LeadershipStakeholder EngagementProject Management CertificationStrategic Sourcing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Performance FrameworkOperational DeliveryPerformance ImprovementChange ManagementImplementation PlanningData AnalysisDashboard DevelopmentRisk IdentificationContractingValue Realization

Soft Skills

Relationship ManagementCoachingCollaborationCommunicationProblem-Solving

Tools & Technologies

Vizient ToolsPerformance Management ToolsAnalytics Technologies

Certifications & Qualifications

Project Management Certification

Industry Keywords

Healthcare Supply ChainGroup PurchasingProvider Organization AdministrationConsultingProcurement

About the role

Key responsibilities & impact

Lead NPC’s program-performance framework, including performance goals, operating plans, milestones, owners, measures, reporting, and escalation pathways
Establish and oversee processes, routines, and governance structures to monitor and improve NPC program and initiative performance
Design and manage operational committees, subcommittees, workgroups, and forums supporting member engagement, accountability, decision-making, and execution
Serve as a primary member-facing leader and trusted advisor to NPC members and stakeholders
Build relationships with executive, operational, supply chain, finance, clinical, physician, and value analysis leaders
Lead member engagement and performance-accountability processes, including scorecards, implementation reviews, action plans, and progress updates
Coordinate end-to-end execution of NPC initiatives, including prioritization, member alignment, contracting or enrollment, implementation planning, product conversions, utilization initiatives, and value realization
Establish local governance and accountability structures supporting timely adoption and sustained results
Translate member needs, performance gaps, and operational barriers into recommendations for NPC leadership and internal delivery teams
Monitor performance, identify risks and dependencies, resolve barriers, and escalate issues
Develop performance-management tools, communication approaches, implementation resources, and reporting mechanisms
Collaborate with sourcing, analytics, clinical, and Vizient teams
Support use of NPC and Vizient tools, analytics, technologies, and partnerships
Facilitate cross-member collaboration and sharing of best practices and implementation strategies
Identify opportunities to improve programs, offerings, capabilities, service delivery, and member engagement
Support new-member onboarding, recruitment, business development, renewal, and marketing activities
Develop dashboards, performance reports, updates, and recommendations for leadership, committees, and the Board
Foster relationships with suppliers, Vizient teams, consultants, and business partners
Coach and support NPC team members and promote accountability, collaboration, responsiveness, and continuous improvement

Requirements

What you’ll need

Relevant degree preferred; MBA/MPH/MHA desired
10 or more years of relevant experience in healthcare operations, program performance, supply chain, procurement, consulting, group purchasing, provider-organization administration, project management, or a related field required
7 or more years of experience working with healthcare providers, health systems, or other complex provider organizations preferred
Experience leading program performance, implementation, transformation, operational delivery, or member-facing initiatives in a complex, matrixed environment
GPO, healthcare supply chain, strategic sourcing, or purchased services experience preferred
Demonstrated ability to engage and influence executive and operational stakeholders across multiple functions and organizations
Strong understanding of healthcare provider operations, decision-making processes, value analysis, sourcing, contracting, implementation, performance improvement, and change management
Proven ability to convert strategy into executable plans with clear milestones, owners, measures, and outcomes
Strong project management, facilitation, communication, presentation, and relationship-management skills; certified project management experience preferred
Established record of meeting individual and team business goals and delivering measurable results
Ability to identify performance risks, remove barriers, and drive accountability without direct authority
Ability to coach and support others through collaborative leadership and effective partnership
Strong analytical, organizational, and problem-solving skills
Ability to travel regularly and expeditiously throughout the year to meet clients’ needs and timetables

Benefits

Comp & perks

Incentive eligible
Comprehensive benefits plan