Senior Program Account Manager

Vizient, Inc

. Manage an assigned client portfolio to strengthen relationships, drive retention, increase Envi adoption, and deliver measurable business value .

Posted 11/5/2026full-timeUnited StatesSenior💰 $55,000 - $104,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, driving technology adoption, and delivering strategic consultation within the healthcare supply chain. Proficient in data analysis, process improvement, and cross-functional collaboration to enhance client outcomes and operational efficiency.

Highest-signal resume keywords

Healthcare Supply Chain ExperienceClient-Facing ConsultingAdvanced Excel SkillsCRM Platform ProficiencyData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBusiness Process ImprovementWorkflow DevelopmentSOP CreationTraining Program DevelopmentClient Health MonitoringUtilization AssessmentStrategic ConsultationAutomationAI Tools

Soft Skills

Strong CommunicationPresentation SkillsAnalytical SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

SalesforceMicrosoft OfficeEnviCRM Platforms

Industry Keywords

Client SuccessAccount ManagementHealthcare TechnologyGPOsRetention Strategies

About the role

Key responsibilities & impact

Manage an assigned client portfolio to strengthen relationships, drive retention, increase Envi adoption, and deliver measurable business value
Monitor client health, engagement, and system utilization to identify risks, address needs, and uncover growth opportunities
Conduct client meetings, utilization assessments, and business reviews
Provide data-driven insights and actionable recommendations
Deliver strategic consultation, training, and workflow guidance to optimize client processes and maximize Envi utilization
Coordinate cross-functional efforts to address complex client needs, implement solutions, resolve issues, and support contractual alignment
Identify opportunities for expanded Envi adoption and collaborate with Sales on qualified growth initiatives
Develop and maintain standardized Account Management workflows, SOPs, playbooks, CRM practices, and centralized knowledge resources
Coordinate internal onboarding, product training, and ongoing development
Enhance client-facing education and best-practice resources
Support client segmentation, account operations, client health monitoring, and reporting
Drive continuous improvement initiatives involving processes, automation, AI, and technology

Requirements

What you’ll need

Relevant degree preferred
5 or more years of relevant experience required
Healthcare supply chain experience required
Client-facing consulting, account management, or client success experience strongly preferred
Demonstrated success managing complex client relationships, increasing technology adoption, supporting retention, and identifying growth opportunities
Experience providing consultation and training to executive, operational, clinical, and supply chain clients
Experience developing and improving business processes, workflows, SOPs, training programs, and best-practice resources
Advanced Excel, data analysis, and reporting skills
Ability to translate complex information into actionable business recommendations
Strong communication, presentation, analytical, organizational, problem-solving, and critical-thinking skills
Ability to lead cross-functional initiatives, influence outcomes, and independently manage competing priorities without direct supervisory authority
Proficiency with CRM platforms, such as Salesforce, and Microsoft Office
Experience with GPOs, SaaS, healthcare technology, Envi, automation, or AI tools preferred

Benefits

Comp & perks

Comprehensive benefits plan
Incentive eligible
Extensive opportunities for personal and professional development