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Service Delivery Executive
Vizient, Inc. Serve as a strategic advisor and Data & Digital analytics service lead for academic medical centers, large and complex health systems, children's hospitals, and community hospitals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare quality improvement and performance enhancement through strategic data analytics, with a strong focus on operational metrics and client engagement. Proven ability to advise C-suite executives and develop actionable insights that drive measurable improvements in healthcare settings.
Highest-signal resume keywords
Healthcare Quality ImprovementPerformance Improvement LeadershipStrategic Data AnalyticsC-Suite Advisory ExperienceCertified Professional in Healthcare Quality (CPHQ)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Data AnalysisQuality Data InterpretationPerformance Improvement PlanningHealthcare Strategy DevelopmentUtilization AnalyticsCost Performance MeasurementMarket AnalyticsSupply Chain Data AnalysisProject ManagementClient Engagement Strategies
Soft Skills
Strategic AdvisingCollaborationCommunicationInfluencing SkillsClient Relationship Management
Certifications & Qualifications
Certified Professional in Healthcare Quality (CPHQ)
Industry Keywords
Academic Medical CentersHealth SystemsChildren's HospitalsCommunity HospitalsPerformance ImprovementHealthcare OperationsLength of StayCapacity and ThroughputWorkforce ProductivityClient Satisfaction
About the role
Key responsibilities & impact- Serve as a strategic advisor and Data & Digital analytics service lead for academic medical centers, large and complex health systems, children's hospitals, and community hospitals
- Advise client executives on strategic priorities and performance improvement opportunities by aligning Vizient analytics, capabilities, and service solutions with organizational goals
- Deliver actionable insights using clinical, operational, quality, utilization, cost, strategic, market, and supply analytics
- Identify and prioritize system-level and individual hospital opportunities and translate analytics into strategic recommendations and measurable improvement initiatives
- Guide strategic and performance improvement discussions with client leadership, including C-suite executives
- Develop, execute, measure, and sustain performance improvement plans addressing quality of care, capacity and throughput, length of stay, workforce productivity, utilization, and cost performance
- Influence client participation in Vizient analytic and service offerings to increase adoption, engagement, outcomes, and demonstrated value
- Develop and execute action plans that strengthen client engagement, improve satisfaction, and contribute to account planning and a seamless client experience
- Collaborate with internal product, analytics, data, advisory, and account teams to address client needs and support data integrity, health, and optimization
- Support retention and growth by identifying additional service and subscription opportunities, contributing to sales efforts, and developing an opportunity pipeline
- Measure and communicate performance improvement outcomes to demonstrate the value generated through Vizient solutions and support sustained client success
Requirements
What you’ll need- Relevant degree preferred
- 7 or more years of relevant experience required
- Experience in healthcare quality improvement, performance improvement, operations, or healthcare strategy required, preferably in a leadership capacity
- Demonstrated experience using operational and quality data to develop strategic recommendations and drive measurable performance improvement required
- Experience presenting to and advising hospital and health system C-suite leaders required
- Experience interpreting and applying clinical, operational, quality, utilization, cost, market, and/or supply chain data required
- Understanding of healthcare operational performance measures, including length of stay, capacity and throughput, workforce productivity, and overtime, and their strategic implications preferred
- Performance improvement leadership, healthcare strategy, and project management experience preferred
- Acute care healthcare experience and Certified Professional in Healthcare Quality (CPHQ) certification preferred
- Willingness to travel
Benefits
Comp & perks- Comprehensive benefits plan
- Incentive eligible
- Opportunities for personal and professional development
- Inclusive work environment