Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
VO2 GROUP

Client Care Project Manager

VO2 GROUP

. Support the Client Care Manager in scoping, managing, and operationally deploying major digital projects, tools, and processes for the Customer Service department .

Posted 10/2/2026full-timeParis • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates hands-on expertise in Zendesk administration and configuration while effectively managing digital projects and processes within the Customer Service department. Capable of integrating various teams and technologies to enhance customer service operations and ensure seamless service continuity.

Highest-signal resume keywords
Zendesk AdministrationDigital Project ManagementAPI IntegrationProactive Messaging DesignAI Quality Monitoring Configuration

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Zendesk ConfigurationAPI IntegrationDigital Project ManagementAutomationCustomer Bot Definition
Soft Skills
Operational AgilityProactive Problem SolvingStrategic ThinkingCollaboration
Tools & Technologies
Narvar APIAI Quality Monitoring ToolCopilot
Industry Keywords
Customer ServiceClient CareService ContinuityLogisticsCRM

About the role

Key responsibilities & impact
  • Support the Client Care Manager in scoping, managing, and operationally deploying major digital projects, tools, and processes for the Customer Service department
  • Lead the integration of the Narvar API and the Automatic Return self-service returns journey, including automation, labels, and refunds, in collaboration with IT, application maintenance teams, and Logistics
  • Define the scope of the customer bot
  • Deploy Copilot for customer service advisors
  • Design Proactive Messaging scenarios
  • Configure the AI Quality Monitoring tool
  • Coordinate international service continuity
  • Define routing for calls to retail stores
  • Structure and lead the Client Care Ambassador network
  • Act as the link between Client Care, IT, application maintenance teams, Logistics, CRM, and external providers through go-live

Requirements

What you’ll need
  • Hands-on expertise in Zendesk administration and configuration
  • Highly operational, agile, and proactive
  • Able to alternate between a strategic overview and hands-on execution
  • Ability to connect Client Care, IT, application maintenance teams, Logistics, CRM, and external providers through go-live
  • Passion for digital technology

Benefits

Comp & perks
  • Efficient three-step recruitment process (phone call, HR interview, client interview)
  • Guaranteed follow-up on your application
  • Five-star welcome and onboarding
  • Agile training and access to e-learning solutions
  • Employee benefits and meal vouchers through our SWILE partner
  • Remote work policy
  • Friendly work environment in the heart of Paris
  • An attentive approach to your ideas and career development aspirations
  • Diversity and inclusion program
  • Equal opportunities