Nonprofit Donation Processor / Pledge Drive Specialist

Vocalink Connections LLC

. Answer inbound calls from donors .

Posted 10/4/2026contractRemote • North Carolina • United StatesJunior💰 $13 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal communication and active listening skills while accurately processing donations and pledges. Proficient in navigating multiple computer systems and maintaining professionalism in a remote customer service environment.

Highest-signal resume keywords

Customer-Service ExperienceData Entry SkillsVerbal Communication SkillsCompliance StandardsWindows 11 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accurate Data EntryBasic Computer SkillsDonation ProcessingPledge ManagementScript Following

Soft Skills

Active ListeningProfessionalismDependability

Tools & Technologies

USB HeadsetHigh-Speed InternetDual MonitorsWindows 11 Computer

Industry Keywords

Nonprofit FundraisingCompliance StandardsQuality Standards

About the role

Key responsibilities & impact

Answer inbound calls from donors
Follow structured scripts and campaign procedures
Accurately enter donation and pledge information
Confirm donor and transaction details
Navigate computer systems while speaking with callers
Maintain professionalism and confidentiality
Follow compliance and quality standards
Meet established attendance and performance expectations
Support established nonprofit fundraising campaigns
Process donors’ pledges or contributions accurately

Requirements

What you’ll need

A high school diploma or GED
At least six months of remote customer-service experience or one year of onsite customer-service experience
Strong verbal communication and active-listening skills
Accurate data-entry and basic computer skills
Ability to navigate multiple systems while speaking
Professional and dependable work habits
A quiet, dedicated home workspace
A Windows 11 computer
At least 8GB of RAM; 16GB is recommended
A USB headset with noise cancellation
Wired high-speed internet
A direct Ethernet connection
A quiet, distraction-free workspace
Dual monitors are recommended
MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not permitted
Eligibility may depend on experience, location, equipment, background requirements, and certification results

Benefits

Comp & perks

Work from home
Flexible scheduling
Contractors select from available servicing intervals
Campaigns may offer servicing intervals throughout the day and night
Earnings may depend on the campaign and performance
1099 independent-contractor opportunity
Required certification completed before servicing
Greater schedule flexibility