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Office Assistant – Coordinator
Voda Cleaning & Restoration. Answer incoming phone calls, website inquiries, and customer requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administrative support capabilities, with proficiency in CRM and scheduling software. Skilled in lead generation, appointment setting, and supporting marketing initiatives to drive business development.
Highest-signal resume keywords
Customer Service ExperienceCRM Software ProficiencyLead Generation SkillsStrong Communication SkillsOrganizational Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SettingData EntryLead TrackingSales SupportMicrosoft Office ProficiencyCustomer Record ManagementEmail MarketingSocial Media CoordinationOperational Project SupportProcess Improvement
Soft Skills
Verbal CommunicationWritten CommunicationTime ManagementOrganizational SkillsCustomer Relationship Management
Tools & Technologies
CRM SystemsScheduling SoftwareMicrosoft OfficeSocial Media PlatformsEmail Marketing Tools
Industry Keywords
Customer RetentionBusiness DevelopmentCommunity OutreachReferral ManagementHome Services
About the role
Key responsibilities & impact- Answer incoming phone calls, website inquiries, and customer requests
- Convert inbound leads into scheduled inspections, estimates, and service appointments
- Follow up with unbooked leads and estimate opportunities
- Maintain accurate customer and lead records in CRM and scheduling systems
- Identify cross-selling and upselling opportunities
- Track lead sources and customer interactions
- Assist with local marketing campaigns, community outreach, and promotional activities
- Coordinate and schedule social media content
- Support customer review generation and reputation management
- Assist with email marketing campaigns and customer communications
- Coordinate company participation in networking and community events
- Identify and develop new residential and commercial business opportunities
- Support outreach to referral partners including property managers, insurance agents, real estate professionals, facility managers, plumbers, and HVAC contractors
- Coordinate follow-up communications with prospective referral sources and strategic partners
- Maintain referral partner and prospect databases
- Support business development meetings, networking events, and community outreach
- Track referral activity, lead sources, and partnership performance
- Support customer retention and referral programs
- Handle customer inquiries, scheduling requests, and service-related questions
- Address customer concerns and escalate issues when necessary
- Manage office communications, scheduling, calendars, and administrative tasks
- Prepare customer records, reports, and documentation
- Assist with data entry, invoice support, and customer correspondence
- Coordinate schedules between customers, technicians, and management
- Support field staff with accurate communication and appointment details
- Assist with operational projects and process improvements
Requirements
What you’ll need- High school diploma or equivalent
- 2+ years of experience in customer service, administrative support, inside sales, appointment setting, or a related role
- Strong verbal and written communication skills
- Excellent organizational and time-management abilities
- Proficiency with Microsoft Office
- Experience in restoration, cleaning, construction, home services, or related industries preferred
- CRM and scheduling software experience preferred
- Social media and marketing support experience preferred
- Sales, lead generation, or appointment-setting experience preferred
- Willingness to do outbound sales with training/support
- Bilingual Spanish speaker is asked about in the application, but is not stated as required
- Ability to travel to the office location, as indicated by the car-ownership application question
Benefits
Comp & perks- Performance bonuses tied to lead conversion, bookings, and revenue goals
- Paid time off
- Paid holidays
- Professional development opportunities
- Career advancement potential within a growing company
- Comprehensive training programs and continuous learning opportunities
- Cutting-edge tools and equipment
- Health Benefit Options
- Hands on Training for all skill levels
- Competitive Compensation
- Career Advancement Opportunities
- Positive work environment