Service Desk Analyst, Level 2

Volaris Group

. Provide business-to-business support for Wynne Systems products .

Posted 10/9/2026full-timeRemote • Wisconsin • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing business-to-business support for Wynne Systems products, including troubleshooting, bug replication, and root cause analysis. Strong communication and analytical skills are essential for coordinating cross-functional teams and resolving customer data issues effectively.

Highest-signal resume keywords

Wynne Systems Products ExperienceService Desk SupportAnalytical Problem-SolvingCross-Functional CoordinationTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CorrectionBug ReplicationRoot Cause AnalysisKnowledge Base Article CreationTicket Management

Soft Skills

Excellent Communication SkillsCollaborative ApproachTenacious Attitude

Tools & Technologies

Online Ticketing Tool

Industry Keywords

B2B SupportERP SoftwareTechnical SupportCustomer Data Issues

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide business-to-business support for Wynne Systems products
Manage tickets and workload using the online ticketing tool
Resolve customer data issues and identify root causes behind recurring issues
Replicate and document bugs and partner with Development to drive tickets to resolution
Keep customers updated on progress
Create and maintain knowledge base articles
Support Level 1 Analysts with troubleshooting guidance and AI adoption
Analyze and resolve customer requests, including software queries, data correction, bug replication, and root cause analysis of recurring data issues

Requirements

What you’ll need

1–3 years of Service Desk or technical support experience
1–3 years of experience with Wynne Systems products, or comparable rental/ERP software
Excellent written and verbal communication skills
Ability to explain complex systems and ideas in clear, plain-spoken English
Strong analytical and problem-solving skills
Proven ability to coordinate cross-functional teams toward task completion
A tenacious, get-it-done attitude paired with a collaborative approach

Benefits

Comp & perks

Remote work arrangement
Regular employment status