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Customer Support Specialist
Volkswagen Group. Answer customer inquiries about products and services, including website, company, vehicle-specific, electromobility, service, sales, redirects, and contact details .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a focus on resolving inquiries and complaints, utilizing CRM systems, and providing support in the automotive industry. Proficient in both German and English, with strong communication and problem-solving abilities.
Highest-signal resume keywords
Customer Care Specialist ExperienceNative-Level German ProficiencyCRM Systems UnderstandingHelp Desk Software ExperienceExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceProblem SolvingTechnical Issue AnalysisProduct KnowledgeComplaint Resolution
Soft Skills
CommunicationTeam CollaborationTraining Assistance
Tools & Technologies
Help Desk SoftwareRemote Support ToolsInternal Databases
Industry Keywords
Automotive IndustryElectromobilityCustomer InquiriesService Sales
About the role
Key responsibilities & impact- Answer customer inquiries about products and services, including website, company, vehicle-specific, electromobility, service, sales, redirects, and contact details
- Acknowledge and resolve customer complaints
- Process inquiries received through multiple channels
- Identify customer needs and assist customers using specific features
- Analyze and report product malfunctions
- Assist in training new employees when requested by management
- Update internal databases with technical issues and useful customer discussions
- Inform customers about new features and functionalities
Requirements
What you’ll need- High school diploma or equivalent (preferred)
- Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (a plus)
- Familiarity with the automotive industry (an advantage)
- Experience using help desk software and remote support tools
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
Benefits
Comp & perks- Competitive salary and benefits
- Opportunity for rapid career growth within the company
- Training tailored to your career path
- Collaborative work environment
- Multicultural teams
- Proactive support
- Fully remote work arrangement